Heavenly Desserts Birmingham, Moseley — Restaurant in Birmingham

Thank you so much for spoiling a lovely evening we had with the family, it was actually our Sons 16th Birthday Nevertheless I’d like to be fair and honest with my review, firstly the Meet and greet was as expected Great customer service from front of house Nice decor and a fabulous welcoming environment.

We arrived @ approximately 22:00 today 11/12/21 We were seated promptly, orders were taken in a timely manor, fairly quickly the wife’s order arrived For which I thank you., Now 45 minutes later me and my daughters are still waiting for our order, I appreciate that thinks can go wrong and mistakes happen, however when there’s an issue it should be dealt with accordingly, This is the point where all staff should be on there A’ game .. Remember in business, A paying customer is always right ….! No ifs or buts ..

Now the shenanigans..! Firstly The staff member behind the counter needs to come off her high horse Rather than coming across as being apologetic for the wrong, I was made to feel like it’s my fault, first she said our order was given to another customer how is that even possible…? ( bearing in mind 3 different couples came through the door after us and were served before us), at which point she said 5 more minutes, 5 minutes later I was told our order is in the oven at which point she started to become argumentative all in all a bad first experience, I Politely gave £10 for the tea and cake we had to the cashier and quietly left with my family,

I’d like to say a very big thank you to the manager/ supervisor ( black shirt ) as a gesture of goodwill he had the decency to walk us out and offer me my £10 as a refund to which I declined

Note to management,

1. staff Training for customer service 2 ) I saw the same staff members making rude comments and gestures about two slightly heavy / over weight customers which I find Disgusting

Now As a business owner Myself it’s wrong to leave a bad review because of a obnoxious...

This is the 2nd time I have ordered on deliveroo and the food has been nothing short of shocking. It even made me doubt that this quality of food is coming out of such a nicely decorated establishment which I have visited on a few occasions. I ordered a Caramel Chocolate tart and Lotus Biscoff Croffles. I received a phone call from them telling me that there were no caramel chocolate tarts in stock and that I could choose something else. So I did... and boy do I regret it. The monkey bread was the size of half my palm and instantly made me angry looking at it. I then braced myself and cut into it and was shocked to see layers of uncooked, soggy, almost vomit textured 'pastry'. To add insult to injury, they added 2 cubes of 'apples' and maybe half a teaspoon of some wet sticky almost jelly like sauce. I assume that was the apple sauce so proudly advertised on the menu. The Lotus biscoff Croffle was no better, the inside was soggy and very doughy and hardly edible with half crushed biscoff biscuits thrown lazily into the box. The sauce and toppings did not even touch the second croffle which was squashed into the box and looked like it had been half beaten or stood on. I should have known better and blame myself for ordering again having had a bad exprience previous to this. When thinking about what else to select from the menu, I asked the gentleman on the phone how the Apple crumble was made as it was soggy and tasted of wet trodded on sand the first time I had ordered. He proceeded to tell me that the Apple crumbles are kept in the freezer and taken out and MICROWAVED. Let that settle in.....Microwaved, not even ovened. Who in their right mind microwaves a crumble that is supposed to be crumbly and crunchy?! I was shocked, baffled and highly offended. For the prices being charged, please have the decency to provide desserts that are worth the price. Won't be...

Location: Moseley Branch

Unfortunately, our visit to this dessert shop was a massive letdown. From the moment we arrived, the service was disorganised and unprofessional. Although we were seated fairly quickly, no one came to take our order for over 20 minutes — I eventually had to approach a staff member myself.

Once our desserts started to arrive, they came out one by one with a delay of 5 to 10 minutes between each, which meant none of us could enjoy our desserts together, especially since they were supposed to be served hot. Even worse, one dessert was completely forgotten. When we chased it up, the staff member who took our order looked directly at us but ignored the issue and continued chatting with her colleagues. It wasn’t until she caught my eye again while taking another customer’s order that she came over to address it. She apologised and said it would be made immediately — it still took another 20 minutes and was then served in a takeaway bag, despite us clearly dining in. It honestly felt like they just wanted to get rid of us.

There was absolutely no sense of professionalism or customer service throughout the visit. The desserts themselves were underwhelming — poor in taste, presentation, and overall quality. Definitely not worth photographing, let alone paying for.

While the Moseley store looks nice from the outside, the experience inside was a complete disappointment compared to other branches I've visited. It seemed like a group of very young, inexperienced staff were left to run the place without any visible manager present. They were more focused on chatting with each other than attending to customers.

Would not recommend this branch at all — it needs serious improvement in both service...