Taco Bell — Restaurant in Birmingham

I'd read the previous reviews of this establishment and I thought they must be exaggerated. It couldn't possibly be as bad as everyone is saying. How wrong I was.

The first things you see when you walk in is the dirty floors and tables covered in clutter. The tables that have had the previous customers wrappings removed look sticky and in desperate need of a wipe down.

There are 2 self order machines but only one is operational, the other is obviously just for decoration. It is also great for leaning against while in the very long queue to use the lone ordering machine. Once you get to the front of the queue, the machine isn't very intuitive, the menu could be laid out much better. Once your order is entered and paid for, that's when you realise, the machine has no receipt paper so there is no proof you've ordered and you have to memorise your order number. I didn't come here to play memory games, I just want to eat.

Another very long wait for the food to be prepared, there is a lot of complaining amongst customers and thus is even before they've tasted the food. But, it is a great place to bond with like minded, hungry people who are getting hungrier by the minute. The staff are very slow and aren't apologetic about it. Over half of them are smoking in the doorway so the remaining few are left to make the orders in a production line. By the time you get your food it is generously fingered by a whole gang of teenagers.

Now the food really is something special. All of it room temperature despite being made right in front of us mere seconds ago. The taco, filled with unseasoned, flavourless beef mince at the temperature perfect for happy little bacteria to socialise and have one night stands resulting in pregnancy.

Luckily there is a solution to the bland flavourless food. There are plenty of red sachets lying around. The name Fire Sauce fills me with hope. I tear open the packet and eagerly smoother my taco with it. I take a bite... more like Disappointment Sauce. It is barely ketchup.

The rest of the food wasn't any better and I won't be rushing to visit here again although I was rushing somewhere else with stomach cramps not long after eating. Not recommended, it is a shame there are so few Mexican style food establishment around. If that is the kind of food you enjoy, this is not the...

horrific.

upon entry there was no hand sanitizer in the dispenser which for a big company for yourselves was poor, shocking and unhygienic. This carried on with the uncleanness of the restaurant, for example there was food on the floor and seats, the tables were sticky and we witnessed the cleaner with limited cleaning resources (she worked relentlessly to do her job despite this lack of resources).

we ordered on the touchscreens. This was a confusing process- it was lucky that we were individuals who have a good level of cognitive functioning however, there are many customers who do not have this level of cognitive functioning. The system did not tell us whether the items had been added and therefore we ended up adding 19 drinks before we realised it had added. This is a HR issue and should be resolved.

we waited over half an hour for our 'fast food'. whilst waiting we observed many customers having the same issue. we also found that delivery drivers were coming in, picking up the food and leaving quicker than the customers in person were being attended to.

we were about to request a refund when our number order was finally called (order 474- we had to remember ourselves because no receipt was provided). however, the worker who we assume was the manager was obviously stressed (through his presentation, he had his head in his hands) and asked us if this was everything we ordered (it was not and items were missing).

Once we sat down to eat the food, it became apparent that that had not made the food to order and customizations were ignored. The beef was greasy, the tacos were crushed and basically air, the crunch wrap was falling apart and was not crunchy, it was missing sauces. we were missing sauces for our churros.

I really feel that staff training is needed and a stronger leadership team is needed with more organisations. the crew was observed to be working in a pressurised environment that could have have avoided.

this could go on but we don't have a century. I hope that the service being provided...

I love taco bell, like I bring it up in conversation to people more often than not and it is genuinely one of the best things in my life. It's the light of my life really and it means more to me than words can convey. My relationship with taco bell has lasted me through 2 sets of exams, 1 boyfriend and many a talking stage and the only one that keeps me happy consistently. However tonight of all nights, the life was sucked out of me. I hadn't got any food in the house for myself so I asked my father to order me some taco bell, as a treat he said yes. The 25 minute wait for my meal was filled with excitement, joy and suspense. I couldn't stop thinking about it. My dear, dear taco bell. When it arrived, I couldn't contain myself and smiled properly for a long time. The darkness on my life had evaporated. The stress of UCAS, LNAT, my cat's illness, my unemployment and general poor mental health had momentarily disappeared. I took the bag to my kitchen table and sat down excited to feast. However, DISASTER struck. I opened the bag to find 2/3 things of what I ordered.

I was missing my fries. Taco bell fries, while not high quality and with a lingering scent you can't wash off for a couple days, mean alot to me. So to open my bag and see a space where my fries were meant to be was genuinely disheartening. It makes me wonder what qualifications taco bell workers need, as my sauce I'd added to my fries order was packed yet the actual fries were nowhere to be found - how do you forget such a thing and yet remember that? I couldn't enjoy myself. I ate through the tears and it was neither satisfying nor enjoyable. I texted several people immediately desperately seeking comfort and no comfort was given.

Deliveroo did give me £3.99 credit however that's not enough is it.

Taco bell we're officially breaking...