The Tyburn House — Restaurant in Birmingham

We went to the tyburn house recently for what was meant to be a very special Christmas meal together with my parents as we are unable to see them over Christmas. My mom rang the week before to book but was told that you didn't need to book even though my mom explained that it was for the festive menu. When we arrived I went to the bar to place our food order only to be told that we had to book for the festive menu. I explained that my mom had rang the week before and was told that you don't need to book. The staff member apologised and said there was nothing she could do, she also questioned me by asking if my mom had rang the correct pub as all her staff are aware that a booking is required and none of the staff would say that you are not required to book. I went back to explain to my parents and the staff member came to apologise further, my mom showed her the phone call to prove that she had made the call and made it clear that it was for the festive menu. Again she said there was nothing she could do. After a long discussion we decided to have a meal from the other menu as it was inconvenient to go elsewhere due to limited time. We did have a nice meal and given our drinks free as a goodwill gesture but this experience was extremely disappointing and upsetting as it was meant to be a special Christmas meal which was ruined by the incompetence of the member of staff who answered the phone. This ruined what was meant to be a celebratory occasion for Christmas with my parents. I do hope a lesson has been learned to save anyone else suffering the same...

Took my mom here today for Sunday lunch, was appaled!! The inside was tired, dull and dingy! To be honest almost walked straigh back out again but decided to give it the benefit of the doubt. Shouldn't have bothered!! The tables were filthy, dead flies on the table next to us, the window ledges where we sat were in dire need of a dust!! No one came round to wipe the tables before we ate. There was no cutlery in the baskets had to go and ask them to fill them up. The menu was ok but we really wanted a Sunday dinner so opted for the closest thing on the menu, beef and onion pie with mash and peas. We had to wait forty minutes for our food, there was only four peolpe eating when we got there so hardly rushed off their feet!! There was no option of any othe vegatable!! Only peas!! Ok so not a magor disastor untill the food finally arrived!! The mash was instant packet mash, thick, eleastic and stuck to the fork!! The pie was awful, hard dry pastry and when opened the meat was black and hard round the edges, obviously been warming for a while!! 40 minutes by all acounts!! All afternoon i shouldn't wonder which is why I have to question the length of time we had to wait! An absolute disgrace charging almost £6 for instant mash dinner that you can buy from anywhere for less than a pound!! I would not reccomend this place to anyone and will never ever eat...

Me and my partner have driven past Tyburn house many times, and thought wow that place looks incredible, we need to go there one day and we did… safe to say we were very disappointed. When we walked through the door, we waited around to see if someone would seat us (as we booked a table) but every staff member that saw us didn’t acknowledge that we were even there, so we went to the bar and waited about 5 minutes until a rude woman behind the bar told us to just sit anywhere and order at the bar, completely dismissing us. When we went to find a table, baring in mind it wasn’t too busy, every single available table was a mess with glass, used cutlery and menus and crumbs of food all over the tables. Staff were standing around, acting like they didn’t have a care in the world that this was the case. There was one woman which eventually took glass off of 2 tables, then didn’t even clean or sort the rest of the tables out! Leaving the used cutlery and sticky tables as they are! At this point, we were waiting for around 15 minutes, with still not even one pleasant table to sit on. By this point, we had had enough and just walked out. Ruined our bank holiday Monday plans and very disappointed as the building is beautiful but treated...