Royal Balti House — Restaurant in Bolton

We placed an order for delivery for the first time yesterday. As my husband has celiac disease we phoned to check what was safe and GF before placing an order on their online APP. They don’t even deserve 1 star Based on that information I placed an order and luckily I put notes on each line stating it must be Gluten free. As soon as the order was accepted we received a call to say the chips are not gluten free. Had I not put notes on their APP they would’ve just delivered the order resulting in my husband being very sick because he has a high grade intolerance to gluten. Before I comment on the food this is 100% unacceptable which they tried to down play how serious it is and I certainly wasn’t laughing and instead of taking responsibility we were offered more free onion Bhaji’s because they didn’t want to refund £5 and blamed their 3rd party order system which they choose to use. It’s NOT the customers responsibility it yours. Even after phoning you first, you still got it wrong. You should not be able to serve food to customers who have allergies when there are staff answering the phone giving inaccurate information. I was suspicious because we’ve not used these before and they came recommended . The food was terrible. I ordered chick pea puri. The bread was raw and full of grease and so were the Onion Bhaji. The curry main course was awful with a terrible after taste so everything went in the bin. Very expensive however, I’m happy to pay for honest good food but just like purple lounge the cost of a main course for a delivery is £15 to £20 per person for terrible food. Over £30 wasted so think twice about eating from here and I definitely don’t recommend Royal Balti House. It’s a shame because we had high hopes of the food being good here but we were left with having throw it away. It’s by far the worst Indian takeaway we’ve ever had.

UPDATE I’M SORRY BUT YOU HAVE COMPLETELY MISSED THE POINT. WHY HAVE YOU GOT STAFF GIVING THE WRONG ALLERGY INFORMATION OVER THE PHONE. IT WAS MY NOTES ON THE ORDER THAT TRIGGERED YOU CALLING US WHICH IS NOT ACCEPTABLE BECAUSE YOU WOULD HAVE JUST IGNORANTLY DELIVERED THEM WITH THE ORDER AND CAUSED MY HUSBAND TO BE VERY SICK. IT’S NO DIFFERENT TO A PERSON THAT HAS A PEANUT ALLERGY, YOU CAN KILL SOMEONE BY BEING SO NEGLIGENT. I AM SURE THE FOOD STANDARDS AGENCY WILL HAVE SOMETHING ABOUT THIS ESPECIALLY WHEN YOU ARE NOT TAKING RESPONSIBILITY FOR YOUR SHORT COMINGS !!! I’M INDIAN AND HAVE NO PROBLEM PAYING FOR A MORE EXPENSIVE MEAL IF IT’S GOOD FOOD. UNFORTUNATELY YOURS IS TERRIBLE AND YOU CANT EVEN GET A PURI BREAD RIGHT ? YOU ALSO CANT EXPECT US TO RETURN THE FOOD TO YOU AT THAT...

I really wanted to love this place as it's won so many awards. I was expecting it to be the best curry I've ever tasted, but sadly it was just average. It was like travelling back to the 1980's in every way 😆 The restaurant, the staff, the food are all stuck in a time warp, they even don't take payment by card, cash only 😳 About the food, I've never seen as many dishes to choose from, a really good selection with a special 'Bolti' section based on the Balti but named after Bolton. We chose from the vegetarian section and had a Deshi Naarikell Curry which I've never heard of before. It had aubergines, cauliflower, onions, and loads more vegetables and spices, it's sounded wonderful but sadly it was just average, just like the vegetable Samosa and onion Bhaji. They were also average tasting. Unfortunately the garlic nan was dry, small and on the cool rather than warm side. The onion rice was OK. I'm really sorry to give this average review as I really wanted it to be brilliant, but I want to be honest. I'm sure alot of people love it, especially the meat dishes, in fact the place was full, so maybe it's just the vegetable dishes that are letting it down. 😔 The staff were...

The first visit here. After hearing people say how good it was we finally got there. Were we disappointed NO. What a great meal we had the food is excellent, and the people working there are so friendly. My go to tester is a prawn puri starter and their’s was excellent not a rubbery prawn in sight. My wife had an unusual chicken tikka cherry dish ( sorry can’t remember the name ) and I had a lamb handi both of which were faultless. I had to go and run up to the bank as it was cash only and they apologised as if it was their fault, it wasn’t it was mine for not reading the booking confirmation. Big shout out to the server, so friendly and as it was relatively quiet we had a good chat, he knows who he is. The owner give him a bit of grief for letting me go out in the cold, and my wife said it was for letting an older person go out looking for a cash machine. If I had heard him calling me an older person I would have had even more fun, 60 something and if any one stands on the bus to give me a seat they get what for! So if you (the owner) reads this, it was not the servers fault totally my own. Great evening and we will certainly...