TONGE THAI takeaway — Restaurant in Bolton

Really bad experience. I ordered from Just Eat as I was looking forward to having some Thai food. Menu looked good and there aren't tons of Thai options near me. Once I ordered it said it would arrive in 1 hour, it arrived in 15 minutes. The food was obviously sat there made previously to when I ordered it. I ordered the chilli chicken topped chips/loaded fries, and received no fries/chips, but presumably the starter version of the chilli chicken. Food wasn't hot, but closer to room temp (confirming what I presumed with the food being made before I ordered)

I was credited some money back on Just Eat because of these errors, but it didn't make it a nice experience.

Also, the portion sizes for the starter version of the chilli chicken and satay Chicken are abysmal. 6/7 tiny pieces of chicken smaller than your average chicken nugget, really bad value. Tasted just ok once heated, but overall a really really bad experience. Don't think I'd recommend this place. I've also had many chicken satay in multiple places across the world, this was the first one that was in tiny pieces and in a sauce (not peanut) rather than on skewers and grilled. Didn't come across as authentic...

The service is shockingly slow. From Ramsbottom in clear traffic we had been told the food would take 40 minutes. I arrived on time. It took another 40 mins. At the end as the food was finally arriving and after excuse after excuse, I was advised that the card machine was out with the driver. I left a review on Facebook only to be abused by their profile, stating I was a liar about the card machine and they never took cards before, only on delivery - how would I know this? The owner takes straightforward feedback extremely personally. He kept trying to say its effectively worth the wait as the food is amazing. It really isn't. Its ok, but is priced at about £10 for a takeaway more than very decent restaurants like the Eastern Eye, for very comparable food. He needs to realise that appalling service leads to an awful experience and nobody wants to lose 2 hours on a Friday night, half of which is spent in his grotty, seat less, cold reception area. You can't even get a drink while you wait. It was just awful. Had he responded positively, I would never have left a review but I fear others will just get the same...

This used to be my favourite takeaway & reminded me of when I was in Thailand as the food tasted authentic. Fast forward a few years and it seemed that the opening hours very never accurate; calling during stated opening hours-not open, visiting during stated opening hours-shutters down. This was pre-covid and unfortunately it seems Covid has had a further impact.

I was really looking forward to having food from here when I was craving Thai and I'm sad to say it was disappointing. My order did not taste how it should have done, it was extremely salty and I could not eat it. I don't know if it relates to it being cooked by British people, as opposed to previously being cooked by Thai people.

The salt & pepper chips from here are delicious though! Absolutely recommend. I would try from here again but I will order Red or green curry next time.

Prices are reasonable and staff are friendly. The inside is decorated like a street food truck and a sheet of glass separates the chefs from the customer, so you can watch your meal being prepared. They only accept cash so be prepared...