Domino's Pizza - London - Staines — Restaurant in Borough of Spelthorne

I LOVE Dominos. Dominos pizza is my heaven. I even worked for Dominos in my teens. I used to order a couple times a week... then I moved into Staines territory. Now I only order once every month or so, as I have to wait until I've forgotten how tedious it is. There are a couple of really good drivers, but unfortunately the majority are useless, and you end up paying a lot of money for pizzas that have spent an hour under a heat lamp or in a bag. They have to call you countless times, and I've even had them argue with me over where I live!? One told me my house didn't exist haha! The gent tonight phoned me twice when he was on my road, and both times I told him to drive to the very end (which I had also put on the instructions). He told me he was at the end... even though I could see his headlights a few houses away. I kept repeating this, and at one point pleaded for him to drive further up. He kept telling me he was at the end. So I went out. Stood at the end of my road. And waved. THEN he finally drove to the end... and he was laughing!? I had money in my pocket ready to tip. Needless to say I didn't bother. The dudes who actually read the instrutctons always get one... even a tenner one time just because I was so astonished my food came hot and hassle free... which should be standard, not an extra! If you want my advice go to the M&S garage and buy one of their fresh pizzas, heat it up yourself and BOOM... a hot tasty pizza and a quarter of the price and no stress.

EDIT: Just looked through other reviews. Can see I'm not alone. Jesus guys sort yourself out. Pains me to see a brand I love get f**ked by poor...

Driver had gone to the wrong place then chose to go back to the dominos HQ. Saw this via the map on the app. I called to resolve the problem. Got through with a hold. No hello or please wait just hold. A couple of minutes I tried to explain the situation and the front desk man in a rude tone said he and the driver had been trying to call me while I was mid sentence. I simply said sorry I hadn’t received any calls but I’ve been trying to call you. He then continues to be rude but with more aggressions and state that the order was made by this number. I then said that is my number but Im sorry hadn’t received any calls and I tried to call but had no luck. Then before I could explain the situation to him , he carried on with the rudeness so I decided to cancel the order, demand a refund and say you can’t speak to me like this all because of a technical error. But he had already hung up the phone once I said cancel the order.

I’ve never had an issue with this place before when it comes to customer service and delivery. All of this could have been avoided if the front desk man at the time had just let me explain the whole situation in full instead of acting...

Last and final time i order from Dominos Staines... It's only Pizza, but some how.. They manage to screw it up twice now!..

During Christmas we ordered from Dominos Staines and they took over 2 hours to deliver.. Kept putting me on hold! After getting through to someone they said "Driver is outside" "Oh it will be with you shortly"... all these stupid excuses to just fob me off.. You just know when your being lied too..

Second time was today we placed an order and are side orders were missing.. Managed to catch the driver before he left. After an hour, we got are sides.. But we didn't care at this point.. It's like getting your mains before your starters.. Just sucks..

I know mistakes can be made. But it's not complicating!! They're either under staffed or just completely incompetent of taking a simple order and delivering it. It's a service at the end of the day. If they can't deliver on that service, then they'll soon go out of business. If dominos is your only option and you want to make sure your order is correct or onetime!.. Go and collect it yourself.... Because...