nuvo — Restaurant in Borough of Wyre

Recently had a girls night at nuvo on Saturday 4th December for 15 people, actually booking and getting it all sorted with the reservations team was pretty easy and straight forward but that’s where it ended … when we arrived it took half an hour to get a drink for half of the table and the other half waited a good 45 minutes. 3 of the dishes didn’t even arrive and one persons main course and only course (the one person who was 30 weeks pregnant) got nothing at all, but we was reassured as compensation for her that they weren’t going to charge her for her meal (how kind) or her 2 soft drinks. We tried to order drinks that never turned up, one girl ordered a rose 6 times before she got a drink and they had also tried to charge for 6 rose’s. When I mentioned I have the messages to show the manager on the night of amendments made and what should have come out her response was “I don’t deal with reservations so that’s nothing to do with me” very professional! She also blamed the the poor teenage girl who was the runner on the night when all she as doing was trying to get us drinks and food, I’m assuming the manager isn’t much of a team player seens as the responsibility ends with the manager. When the bill came we where charged for the meals that didn’t come (bar the main course for the pregnant lady) and a couple extras that where never even ordered. An automatic service charge which was refused considering all we had to deal with was a shirty manager and constant struggle of getting the meals right and even getting a drink. I won’t be returning or recommending and I don’t imagine the other 14 girls will be either! If you want to go out for a meal for a decent amount of you go somewhere bigger that can deal...

I recently visited Nuvo in Poulton for breakfast and unfortunately left disappointed.

The coffee was distinctly average — comparable to something you might get at a Wetherspoons. I ordered eggs and avocado on toast. The toast itself was fine (very buttery, which I didn’t mind), but the eggs were absolutely drenched in oil, to the point where the dish was inedible for me. This was especially frustrating as I was genuinely hungry and had been looking forward to it.

During the meal, no one came over to check on us, so I didn’t get the chance to mention the issue then. When we asked for the bill, the waitress asked how the food was, and I explained about the excessive oil. She said she’d speak to the chef, but returned with the bill — no explanation, no apology, and no adjustment.

In the end, I paid full price for a breakfast I couldn’t eat, and left feeling let down. A real shame, as I had high hopes...

NOT THE BEST EXPERIENCE!!

Nuvo looks amazing from the outside but unfortunately the food and service did not match up to it. I can forgive them for getting one of the drink orders wrong but when it's more than one mistake I started to wonder whether we should have gone somewhere else. I wanted to order the Beef Burger but they had sold out, so I ordered the chicken burger and paid extra for a side of thick cut chips but i got skinny fries instead. The burger also came with a side salad that looked and tasted like packet salad. My partner said her cocktail wasn't the best and the rice that came with her food was very bland. The food took 40 mins to arrive and Considering all the mistakes, quality of food and time it took for the food to arrive, it was certainly not worth the money and visit. The staff are nice but I don't think we will be coming back to Nuvo...