Kiplings Restaurant — Restaurant in Bradford

We have recently arrived from New Zealand for a family visit and decided to order in a curry as we had heard the food from here was good. We ordered food for four people which came to around £75 then waited ……and waited and waited. After an hour and five minutes my daughter rang up to enquire the whereabouts of the food only to be given the regularly used delaying tactic of “sorry it’s on its way” another 20 minutes passed before the delivery turned up, just so you know the shop is literally 2 minutes away in a car. We started to dish out the food and it soon became clear that it had been stood (or travelling around the area) for quite some time as it was all cold. Not just a bit cold but really cold. The food itself was inedible, the shami kebabs looked awful like they were under cooked or raw, those were binned straight away. Why did you eat any of it you might ask? Well we were starving by this time as it had taken so long to arrive and it was too late to order anything else. My daughter rang up to complain, £75 is not an insignificant amount to waste on inedible food, the first time they hung up on her, on her second attempt they used the excuse that “they were busy and had a new delivery driver” neither of which was our problem or should have had any impact on the quality of the food. Apart from that nothing, no apology no offer of any full or partial reimbursement, nothing! This long review is to genuinely warn people from ordering take aways from this establishment. The food was awful and the customer service was non existent. I would have given no stars...

What a disappointment. Booked a table for 7pm, a birthday meal for a couple of work colleagues. Arrived on time and were shown to our table only to be left waiting for 30 minutes. Within that 30 minutes other customers arrived, were seated and provided with a drinks menu and food menu. Drinks were served to these customers in full view of ourselves. Our group on the other hand weren't offered a drinks menu and although we asked twice for our food orders to be taken were ignored both times. This was downright rude and unprofessional. Obviously, we understand that the restaurant was busy but considering that customers arrived after us were attended to before us it really was unacceptable. Maybe our treatment was as a result of us 'not fitting in' with the rest of the clientele? Because other than that and that we were a group of 4 women, there was no difference between ourselves and the other paying customers. We only booked this restaurant on the basis of it's reputation, well that's clearly a joke. Hospitality should be shown to ALL customers. Regardless. We all pay for the food AND service. The total disregard shown to us was disgusting. 30 minutes are long enough to wait to be served especially when customers have come from out of town. Needless to say, we left. Totally...

I've been a customer here for 18 years and used to eat in at the restaurant on a regular basis the food and staff were always great and always got looked after especially by Raf who was one of the managers at the time. However over the years I don't get out as much so have relied on getting takeaways from here instead, always been great but over the last year or so the waiting time has been getting longer and longer for deliveries. After waiting 2hrs 15 minutes recently when it was supposed to be there within the hour I have decided enough is enough and will take my custom elsewhere. The food arrived lukewarm and one of the curries was very bland as though the chef had forgot to add the spices to the base sauce. I was fobbed off about the delivery arriving when I called the restaurant on more than one occasion and was offered no reduction in price or even a free starter as a good will gesture for the long wait, it's like they no longer care about the custom. Disappointed to say the least. Update : After sending a polite email on the contact us form on their website regarding the service I had no response back which I think isn't very good at at all. Sorry Kiplings but you have...