Lahori Gate — Restaurant in Bradford

Went today after a while and had booked for my little cousins birthday party.

Decor and location is really good and comfortable surroundings and staff are friendly.

The lamb karahi and naan and tandoor roti was nice and tasty but was cold and not much masala but it was nice.

The starters were all piping hot and delicious.

Very poor in terms of what was available on the menu and what wasn’t, also baring in mind having a small menu as it is we was told they dont do beef burgers or sirloin steak anymore so that was two options out the equation.

We was going to order lassi 2 x mango and 1 sweet only to be told they haven’t got any sweet lassi today, so that was fine they comped the sweet lassi and gave us a extra complementary mango one instead, but the lassi was lumpy and tasted weird hardly any mango flavour and it wasn’t sweet atall.

Secondly as you can see from the pictures we was given a cremated chicken steak with charred garlic bread, come on guys who sent that out from the kitchen? Its very unacceptable to serve food of this standard to your customers, the chef should know better then to send food out which looks like that.

Biryani although tasty unfortunately it was stone cold so only managed two spoonfuls of it the side mash potato for other chicken steaks were cold, the portion size of the lasagna was tiny but it tasted nice.

There was another function on today which the staff attended to more then other tables ours included and although I know they were understaffed tonight the staff kept using the other function as a excuse for our mains being 30min late, also staff were not really attending our table or checking if our food was okay and also were not well informed as to what they did and didn’t have left in the kitchen.

All in all even tho this time wasn’t our most enjoyable experience, the owner and staff did comp and take items off the bill which we were not happy with, the owner and the owners brother were very apologetic and didnt have any quibbles comping or adjusting the bill they also offered us free ice cream or desserts to take home.

The service by the owner i cant fault very nice chap and was very sorry and did make up for the poor experience by...

Giving two stars as the food was good but the rest of our visit wasn't great. Firstly walked into a pure empty restaurant (though the decor was nice) wandered about wondering if they were open until the guy in the back eventually acknowledged us.

He was polite once we were seated and ordering however we were told no diet soft drinks as they were waiting for a delivery so I just had water, then told there was no paneer for the curry but thankfully that was then changed to be told there was.

Mains came, my friend's had chicken in when she'd ordered a vegetarian curry. She told the server and he quickly rectified it and was polite and apologetic and then brought us each a mocktail after too which was a nice gesture. The food we had was really nice.

Then it came to paying - we asked for the bill and he just told us the total which in hindsight should definitely have asked for the receipt. Then it was can only take cash as card machine not working, which we weren't told upon arrival. Couldn't bank transfer and neither of us had cash, almost didn't have a card for the card machine either but "luckily" my friend had hers in her car. So then we had to schlep out following his directions to St Luke's Hospital to get cash out to then drive back and give it to him which was just a bit stressful when unexpected tbh and felt like one thing after another.

Pickle tray (about £4), shared pilau rice and garlic naan (about £6 for both), a coke and two main dishes (£8.95 each on menu) came to £42.50. We ended up paying £40 as he mustn't have had change from the £50 we'd drawn out so just gave me a tenner back which seemed like a nice gesture until driving home after our show we realised we'd definitely been overcharged, can only assume for the replaced meal after their error or the complimentary drinks we thought were to apologise for it. Didn't realise at the time as it was really stressful trying to sort payment as we had timed things to get to our show at the Alhambra and the faff of trying to pay just delayed things so we felt rushed.

Disappointing after wanting to visit thinking it looked nice from the outside, understand why it was dead on a Friday evening now and...

Truly shocking service and quality of work – management, staff and chefs have no idea whatsoever on how to run a restaurant – it’s no surprise that the restaurant is always empty! Booked a table for 29 people last week and pre-ordered the meal so there is ‘no delays’ in serving the food for 6pm. All guests arrived and it is 6.45pm with no food. Queried with waiter and we were promised the food will be out in 15mins. 2 hours later starters come out like 1 starter every 20 MINS! 1 hour later we are now waiting for our mains – curries came out COLD and the presentation and taste was unbelievable POOR! Food was due out at 6pm and we were served almost 3 hours later! Quality of food was SHOCKING and not worth the money! The manager Khayyam is clueless too - offered free Kashmiri tea for poor service and he served us tea with SALT in it! There was only two waiters on the floor and we had to get up and search for the waiters whenever we needed anything! I made it clear before making a booking with this 'JOKE OF A RESTAURANT' that I have guests from London travelling to Bradford and there cannot be any delays with the food - they LIED through their teeth and promised there would be no delays! Amazing what people will say to you when they want you to book with them!

You will not receive a great customer service here (as promised by management here) what you will receive is a SHOCKINGLY POOR SERVICE! AWFUL FOOD! WITH DECEITFUL / LYING STAFF - WHEN THEY SAY 15MINS IT MEANS 2 HOURS! AVOID AT ALL COSTS! STICK TO AKBARS or anywhere else! SURPRISED PLACES LIKE THIS...