Had a birthday party and decided to celebrate in porter house bros, Booked a table for 7pm and arrived on time, had to wait a little while although the place wasn’t full The person taking the order for the food and drinks had difficulty understanding what we was saying, Eventually we placed a order for starters and mains and drinks, we had a party of 4 people,
The starters blooming onions some of the batter was cooked and some of the onion still raw, when I informed the waiter he just said that’s how it is brother, £8 we didn’t eat it! The prawns of the starter was nice and plentiful and well tasty, The fish my wife had, didn’t have any seasoning and just didn’t taste nice or fresh, £12 so she didn’t eat it,
I had a steak I asked for medium rare, it arrived well done and very dry, I asked the waiter if it came with chips and he said no so I ordered chips, but it didn’t come with chips, I couldn’t eat the steak as I don’t like it dry and well done, but I also didn’t have any cutlery, and I asked 3 staff members for cutlery they didn’t listen or ignored me, after about 10 mins I went up to a person and asked for cutlery and he informed me kitchen hadn’t sent any cutlery I told him I’m eating steak that’s served on a wooden board it’s already cold, he came back a few mins later with a fork, and he made me think he was doing me a favour, when he gave it, the steak cold and dry by now wasn’t appetising, I tried to eat it but I couldn’t £35 for the steak and £3.50 for the chips that I didn’t need! I forgotten what the others ate, but the waiter sold us 4 portions of chips that we didn’t need, as the other meals also came with chips,
Bottom line is it’s a expensive place, some staff seem to be friendly and genuine, other staff don’t have a clue, food could be better,
I estimated we paid £25 for things we didn’t need, so got wasted and also paying £35 for a steak that I couldn’t eat, that was just bad service
So why give 2 stars, well I think this restaurant has potential to do better, I think we just didn’t get the best service nor food and it might have been a one off, Might give...
Read moreWORST DINING EXPERIENCE We arrived the restaurant at around 8pm and there is no customers inside the restaurant except us. We ordered a small paella, a grilled cod and a lobster roll at first. We are both disappointed with the outlook of the lobster roll. We didn’t expect it to be a cold plate but something like the one I ate in Burger and Lobster. We can’t even taste any of the lobster meat in the lobster roll. £23 for a lobster roll without lobster? Definitely not worthy at all. For the grilled cod, the cod is really stink. The cod had gone bad and we had informed the waiter about it. We did not expect a restaurant to serve spoiled food to customers and this is actually quite disappointing. The waiter asked us to change our plate to something else so we tried the grilled meat platter as we were worried to give another chance for the seafood because of its quality. The meat platter and the paella tasted much better than the seafoods. However, the blooming onion followed with the meat platter could be done better. The blooming onion was completely raw inside. I really love to eat fried onions and therefore I am expecting something in a better quality. We also ordered a truffle and Parmesan fries, mac and cheese, and creamy spinach as sides. We can’t taste any truffle flavour in the fries. The Mac and cheese is a bit overcooked and the seasonings are too mild. We really gave a high expectation to the restaurant because of the reviews we saw online. However, the dining experience disappointed us a lot and we will not be visiting again. The spoiled cod is such a traumatic experience for both of us. I do hope the restaurant could reflect on the quality of food provided and I do not hope any of this event will...
Read moreAvoid visiting as a group. Maybe might be worth your time as a couple. We had booked a table over the phone for 9 guests and 2 highchairs. When we arrived, we were sat and told only one highchair was available as they had offered the other to a walk-in. We accepted and requested one which was supposedly available. This never came. We were without high chairs and left in the back of the restaurant in a corner booth. After 50mins and no sight of waiters/waitresses, we had called their main line to get their attention for someone to come and take our order. Starters came out and some were forgotten. We asked for the kids mac n cheese to come out before all food but this came last as everyone was finishing their food. Also the kids food was served on a hot skillet. For a childs menu, its not very child friendly. Mains arrived, some arrived before starters. Sides were missed but most fell on another one of us. Waiter blamed us for “moving our hand” which made it fall- which it didn’t. We moved because the food was hot and it was a reflect of it falling on our clothes. After waiting ages for our sides to come, our steak went cold.
The only thing that was enjoyable was their starter but the bill was almost 400. This didn’t marry up the experience we had unfortunately. Can’t rate this anymore than a 2 star. Definitely teething issues that needs to be addressed. More staff needed.
The manager had taken off money off the bill to make up for this however was hesitant even after we explained our experience which was poor and justified this by saying they usually never take bookings on fridays and weekends but they did. If they took on a large booking to make money off a group then they should be...
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