Team lunch so I opted for 2 of the 3 vegan options . Hummus with pitta to start with - bland, tasteless and I detected a strange, 'plasticky' taste so left half of it. I'd ordered veggie chilli as a 'main' thinking it came with tortillas & asked for it without cheese & sour cream (no vegan alternatives avail). This was £8.65 for a very small bowl which came without tortilla chips or any accouterments at all. It was thick, again lacked taste and seemed like the left-over scrapings from the bottom of a pan. Thick, gloopy, disappointing. Thankfully I'd ordered extra pitta (from starter) so had something to go with the gloop. We weren't asked until the end if the food was ok - everyone else enjoyed theirs, I kept silent and begrudgingly paid for my lunch. I'd been wanting to visit for years, but never managed it. Won't be going again. No effort at all was put into presenting this overpriced, tasteless gloop & there's no interest it seems in catering for vegans. I wouldn't be able to make a veggie chilli taste that bad & I'm just a home cook. There's no excuse for the dish I was presented with. If I hadn't been with with team mates I'd have returned it & complained - I just didn't want to embarrass my colleague who made the booking, I didn't want her to feel upset that my meal...
Read moreUnfortunately left feeling rather unsatisfied and £135 down. Went with my partner and two friends for a catch up meal and we’ve all decided we wouldn’t return for a further meal. The mushrooms were swimming in grease and my friend really didn’t like the prawns as the batter was greasy and the meatballs apparently tasted like microwave ones. The staff speak quite abruptly to you which seems unnecessary especially when you speak perfectly pleasantly to them and it was very loud and cold too. When we were leaving we got shouted by a lady staff member that we calculated our bill wrong and were £1.10 short. I had no change and attempted to pay card but was looked at with a look of disgust and had to send my partner outside to grab £2 from my friend to pay. No attempt was made to give the change owed back to us either, it was just put straight into the till. Would not return and I feel quite sad about it because we were looking forward to it after so many good reviews. What I will say is that the young girl waitress was very pleasant and friendly with us, it seems like the managers are the ones that...
Read moreVisited as part of a hen do a few weeks ago. We had a great sized room for the hen do, which we were able to decorate how we liked. They do a deal for 3 tapas dishes for £18.50 before 17:30pm. As we were a large group, we split the bill into 3 tables to make it easier. We wrote down our orders and made sure they were handed over to the server before 17:30pm. When it came to paying, we noticed that out of 3 bills, one of them seemed to have money remaining. We spoke to the manager, who was very abrupt and told us that they had put the orders through at 17:31pm meaning we missed out on the deal. This wasn't fed back to us until we had started paying off our bill. This was frustrating as it wasn't an issue on our side with the time but more theirs. The manager didn't seem to want to budge and left another server to deal with it, we ended up having to pay the difference. It definitely left a sour note to our visit here. The customer service from the manager wasn't great and I wouldn't visit again from how they handled...
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