We ordered our food 2 hours in advance to be ready on our lunch hour. When we arrived we noticed it was extremely busy and couldn't see a free table, we told the bar staff that we'd ordered food in advance and asked where our table would be. We were told that our food was ready to come out and she then told us ''oh I forgot to reserve you a table, probably should have done that'' and laughed about it with her co worker. After a couple left she told us to go sit on that table and that she would come to clean it; it was full of empty glasses and bottles and the whole table was sticky and dirty. We ordered our food for 13:05pm, we were sat at our table until 13:20 with no food and a filthy table (we had to be back at work for 14:00pm). Me and my friend went to the bar and asked where our food was (as they said it was sat in the kitchen ready to come out when we arrived at 1pm) and if someone could come and clean the table- as we told this would happen 15 minutes before. Once someone cleaned the table a very rude member of staff who was ''Team Leader'' brought over our food, not only was my chicken cold as it was sat in the kitchen for what had now been 25 minutes but it was slammed down in front of me. She then proceeded to ask us if we were paying on cash or card, when we said card she looked at us funny like we were going to run off without paying and then said ''right well i'll bring the bill over now then'' and put the bill on our table when we'd just started eating. Surprisingly, my food wasn't too bad but the service completely ruined the meal for all of us. We won't be returning and advise anyone who's considering going to ensure they do the staff's job for them and reserve your own table, clean the table, and go get your own food from the kitchen- as it would make it a much quicker and more pleasant experience. :) UPDATE: I contacted Wetherspoons HO and have received a free meal for 2 as way of apology- 3 stars for customer service.