Domino's Pizza - Braintree — Restaurant in Braintree

Despite being a long-time customer I'm never ordering Domino's Pizza again. Our food arrived one hour and 10 minutes after ordering - which would have been fine if it was still somewhat hot. This was nearing lukewarm - like something you'd left on the side for 20 minutes. Not really surprising, seeing as on the tracker, the driver had parked up on a nearby housing estate for around half an hour after leaving the Dominos premises and prior to reaching us. In addition our Pepperoni Passion fries turned out to be plain (cold, obviously) fries.

I phoned the shop, explained the problem, and was immediately asked whether I wanted more food or a refund. I opted for a refund, and we did a pizza out of the freezer instead. The rest of the pizza was distributed between the birds (the dough) and the food waste bin (the toppings).

I waited a week for the refund to arrive, to no avail, so got in touch with Dominos online complaints. After several attempts to make contact, and after supplying pictures, I was told that: the food must have been hot because "all our deliveries are transported in thermal hot bags, which are specifically designed to keep food hot for up to an hour". So obviously I am lying. it was busy, so they make double deliveries on nights like that. Hmmm... well given that the driver was at ours for all of 2 minutes, I fail to see what she was doing in the other 20-30 minutes since leaving the store. they could see from the pictures that "having reviewed the images, they show the food in line with our usual presentation and quality standards". I'm not sure how they assessed the temperature of the food from an image - and quite how plain chips can acceptably pass for Cheesy Pepperoni chips is beyond me.

Anyway - a totally flat refusal to refund, despite original promise. So really, the only decent person who had a clue in all of this was the person who answered the phone in the shop who promised a refund - as you'd expect - unfortunately decency does not seem to be part of national...

It's Pizza shop and it's Domino's herb's are so Special test.

Dominoes is a family of tile-based games played with gaming pieces, commonly known as dominoes. Each domino is a rectangular tile, usually with a line dividing its face into two square ends. Each end is marked with a number of spots (also called pips or dots) or is blank. The backs of the tiles in a set are indistinguishable, either blank or having some common design. The gaming pieces make up a domino set, sometimes called a deck or pack. The traditional European domino set consists of 28 tiles, also known as pieces, bones, rocks, stones, men, cards, or just dominoes, featuring all combinations of spot counts between zero and six. A domino set is a generic gaming device, similar to playing cards or dice, in that a variety of games can be played with a set. Another form of entertainment using domino pieces is the practice of...

If you're lucky enough to get the right items you ordered, you usually get a fairly tasty meal. Unfortunately, it's increasingly rare to get what you ordered. I can't remember the last time they got our order right. They have not brought items, got the wrong food, or have somehow got meat on vegan items. We always check what has been delivered straight away and tell the driver. They then either say, "we'll bring it back" or "we'll get the manager to call and refund you". Neither happens. On the latest occasion, I contacted the manager who said I'd be refunded. Unsurprisingly, this never happened. Reading the other reviews, this seems a common theme. If they can't get the basics right, then I'd be worried about things like food safety and hygiene. Save your money and...