Caffè Nero — Restaurant in Brentwood

I enjoy coming here with family members or friends from time to time and I’ve never had a negative experience. This is a great place to sit in for a coffee and a quick chat.

However sometime ago I spent a couple of days there doing some work and (although I realise this is no fault of the staff and the branch)

I have to say I was very disappointed with the general atmosphere and conversation that was taking place, in one instance a collection of people were speaking loudly about immigration and making fun of people walking by the window. No matter your political beliefs, that sort of hateful talk made me really uncomfortable.

In another instance, I was asked for my seats as another customer had a large group coming. Whilst this would’ve been fine ordinarily, the manner in which I was asked really didn’t sit right with me.

In any case, this is no fault of the staff, I just wanted to get this off my chest. Not much can be changed here really, after all it’s just a Cafe.

But if you’re there for prolonged period of time looking to do some work probably best to go to the...

We placed an order for delivery via Deliveroo. Our order arrived within the time stated. Most of what we ordered arrived, except 2 fresh fruit salads. In the bag were two cards apologising that they were not available and asking us to call in store with the cards and have a free coffee. A very nice touch, just an apology was nice. Food was really tasty as we're the drinks and I'm very fussy. Our hot food and drinks were in one bag and cold in another. Not our first delivery from here and will certainly not be our last. When I have visited, not since before Covid lockdown, I have always found staff to be extremely helpful and willing to do what they can to make your drink exactly how you like it ie strength etc. I'm in a wheelchair if I'm with my carer at the till they will always offer to carry our tray to our table. Staff and other customers always open the doors for us if they see us...

The best coffee shop not just in Brentwood but I’d rather travel there all the way from Hornchurch. The staff is simply the best team of girls and boys in Essex and Havering. They serve 3 customers in one go working in unison. The manager is always bubbly and kind to the elderly and cleans tables whilst rushing back and forth. Dogs are allowed and this makes for the most calm and relaxing coffee shop near and far with customers on laptops catching up with work as well. They’ve recently added a young man to the team who has straightaway adopted the managers ethos. Girls and Boys…thanks for making my coffee time all thr better with...