Domino's Pizza - Bristol - Whiteladies — Restaurant in Bristol

Edit 2: As I expected, their offer to help is fake. They have taken my money and not provided the product while pretending to provide customer support. Do not use or trust this business.

Edit: Please do not take the response from the owner as a useful resolution. They post these responses to look good, but have made no effort whatsoever to resolve this situation. They still refuse to refund me for a product which I paid for and was not delivered.

Pizza was advertised as taking 25 minutes for delivery however the order took 90 minutes. I had to call the store multiple times to get them to actually deliver the order. When it finally arrived one of the pizzas was not what I ordered. The store have refused to provide a refund and have just offered a 'free pizza' on my next order which is not even free as I would have to pay for delivery again. I also do not see how being forced to shop at this store again is compensation.

They failed to deliver the correct product in the advertised time. I am entitled to a refund according to the Consumer Rights Act as this store took payment for a product that was not provided.

If you order from this Domino's expect to be charged full price, regardless of what product is actually delivered or when it shows up.

Do not be fooled into thinking they have good service because the reply to reviews here. This is just an attempt to look good - in reality they will refuse to offer compensation outside of the publicly...

Horrendous experience I became severely ill for three days after eating the chicken from this place in November. They then ignored my complaint email for weeks, did not refund me or offer any kind of acknowledgement despite this chicken being the ONLY thing I consumed that could have given me food poisoning, and it had a very strange taste/ texture when I ate it. I have since learned dominos source their chicken from Thailand (probably to cut costs) which I’m sure is not raised to the same welfare standards as in the UK. I then got an email weeks later denying any wrongdoing with zero sympathy for my situation and felt as if I was being accused of making it up. Appalling and disgusting customer service and as a result of this I am boycotting dominos...

As far as dominos go this is the worst I've ever had. Dominos has always been consistently good for me, until now. Just after 12am on 27/06/17 I ordered 2 pizzas, a side and 2 big dips. When I got home and opened the boxes both pizzas were very poorly topped, in one place there was 6 pieces of pepperoni still stuck together and on another slice there was only one piece of pepperoni on it. The pizzas had been cut horrendously, with pathetic tiny slices on one side and gigantic too big to hold slices on the other. The final mistake in this awful experience were the dips you usually find in the box, both had been forgotten. I had come to love dominos for their consistently good pizzas but after this will be looking elsewhere for a more reliable...