Littleshop & Pantry — Restaurant in Bristol

My partner and I are regular clients, he is the one usually going to buy bread during his lunch break walk. Their bread is the best in the area. I love the little shop and some of the products they sell, the outdoor seating area is fantastic, and overall is very unique in this part of Bristol. However, I have experienced a bad customer service in several occasions, but I am empathetic and I used to think something must have happened explaining that, so I keep returning. Today the card machines didn't work due to WiFi problems, what of course everyone can understand. But that resulted in a long queue and a long waiting for customers queueing, and their reaction/solution was far from professional in the hospitality sector regardless of how independent or local or family-managed the business is. Customers are not charity donors, customers decide to spend our money at a business, and money doesn't grow on trees, neither time. We at least deserve a fair treatment, and if there is a problem, face it, do not leave the youngest waitress dealing with it alone. In this experience today, you must have told (in a friendly way) all clients who were queueing that you couldn't accept card payments today instead of making us wait to try with each of us, and then made us leave with empty hands after several attempts. I am sorry to post this bad review, I think I have only made bad reviews twice in my life because I prefer to see the good things and make recommendations. But this really was another occasion showing this business has room to improve in one specific thing (customer service) if it really wants to be on the top list and to offer a quite exclusive vibe. I will miss your bread, but I will have another very good one and leaving the bakery with a smile because of their amazingly...

We’d been wanting to try this place for a while. We walked in on a Saturday lunchtime - lots of people sat waiting for food. One lady was at the counter asking where her sandwiches were which she’d been waiting half an hour for! The staff didn’t seem particularly bothered and said they’d be out soon. We were wanting to eat with our two year old little boy. I asked for a high chair and the staff member seemed more interested in joking around with his colleague, than helping - we had to carry the high chair to the table ourselves and find somewhere to park the buggy. Concerned by the number of people waiting for food we asked how long the wait was for food. The two staff members joking around behind the counter said about half an hour and then joked that we could sit around and watch them get flustered or words to that effect. Not really very helpful or funny. I went next door to the deli and asked for a piece of quiche in a takeaway box as my little boy was hungry and couldn’t wait 30 minutes for food. I was told I’d have to pay the inflated cafe price if I wanted to take the food into the cafe. I explained I had a hungry toddler to feed and £5 was already extortion for a piece of quiche. He’d only be using a chair , not cutlery or crockery or being served. He simply couldn’t wait 30 minutes for food. Exasperated at this point, I said to the girl serving it was ridiculous and not my fault they couldn’t sort their kitchen out, I simply needed to feed my baby. The girl said don’t have a go at me. I don’t own the place. Not exactly the best customer experience all round. My advice to anyone going is don’t bother! The owners need to get in there and work in the cafe front of house to sort...

We decided to review the Littleshop & Pantry after its recent expansion into an adjoining shop (formerly Westbury Inks). Set on the Henleaze/Westbury Park border, this welcoming cafe first opened in peak lockdown 2020 and has proven to be a big hit with the locals ever since. The owners of renowned Westbury Park restaurant Little French are behind it, meaning you can be sure the food is some of the best around. We’ve eaten lunch here a few times now and never left disappointed.

We visited shortly after the expansion was completed to see how the updated version stacked up against its former self. After entering through the new main entrance to the right of the original shop, we were directed to the cafe counter by a friendly shop assistant. From there, we ordered a cappuccino from the barista, sat down and started to take in our surroundings.

The new shop area feels warm and bright. It stocks a selection of freshly baked loaves, sweet treats, condiments, drinks and a small selection of homewares. A large assortment of wines and spirits occupy a separate room to the rear of the shop, while the original shop floor is now filled with rustic wooden seating.

The expansion has really benefitted the Littleshop & Pantry. They’ve done a brilliant job in creating extra space while retaining the same cosy charm that first made it popular. Our coffee was spot on and we know how good the food is from previous...