Parsons Bakery — Restaurant in Bristol

Unfortunately just had a very poor experience from the Westbury on Trym Parsons Bakery having had good experiences previously. I was served by a rather ditzy teenager who was as unenthusiastic as could be...everything was a chore. Having tried to make my doorstop sandwich using a load of shop bought thinly sliced bread, it was eventually given to me (having gone back for the ketchup that was conveniently missed)...no butter, very little ketchup and sausage full of gristle. As a regular customer at a variety of Parsons', this is the worst sandwich I've had from Parsons and probably the worst service to boot. Even my coffee was only half filled, and asking for a bag seemed to garner the same sort of reaction as is being the told the world was about to end. Parsons- sort your training out or get rid of people who deliver as much customer satisfaction as a needle...

It's 8:15...They opened at 8 and had none of the pastries or pastys ready. When I asked why all the shelves were empty, the response was "well we only opened at 8 so nothing has finished cooking yet"....If you're open at 8, surely you should be ready to start selling at 8? Every other food establishment in the world has understood this simple practice. Get the food ready to sell, by the time you open. I'm mad because she should have just apologised and said they woke up late. I would have understood that. We can all wake up late sometimes. But to use such a pathetic excuse is...

Ordered online for delivery, Chicken pasty was nice, however the Steak one was disappointing, the description of it was "A true classic. Juicy steak meat and vegetables hand crimped in our puff pastry" so thinking that sounded like a Cornish pasty ordered it, what came though was a minced beef and veg pasty,(Which had quite a bit of gristle in it) I would hardly describe gristle Minced beef as "Juicy Steak", def misleading title as I'd of never ordered if it it contained minced beef, they should put in the description that its...