The Canteen — Restaurant in Bristol

Possibly one of the worst dining experiencing I have ever had. I traveled to Bristol to see to see a friend I have not seen from the start of pandemic. She recommended the canteen as a great place to eat for veges and vegans, but sadly it was not. We were on there on a Sunday, we ordered one of each roasts (3) as two of us were vegan and one vege. Several larger tables who placed orders much later were served before us, with no check-ins by the staff to our table. After asking 3 times passed the 50 minutes mark when we should expect food, one plate arrived and was stone cold, 10 minutes later when the two other plates arrived we asked for it to be exchanged and almost instantaneously a brand new plate arrived, almost an hour and 10 minutes after placing an order did we all have food in front of us.

The food was okay in quality, but for roasts all over £10+ it was not filling at all where any carvery on a Sunday you'd get huge portions, better quality, with no wait.

With my order I had asked for 3 vegan brownies for dessert. The brownies were delicious but were served with DAIRY ice cream. When raised to a member of staff asking "was this dairy ice cream?" she had asked me "Was it the man with the beard who served you?" When she was the person in question who served me in the first place!!

I have eaten at countless cafés who serve meat, dairy and vegan options but never once at any of those establishments have I been served a non-vegan options when specifically placing an order on vegan food. Nothing was done to mitigate this. Poor customer service, no apologies, no nothing. My partner who was eating with us is severely lactose intolerant and it made her sick. In total I spent just under £45 on food that Sunday and it wasn't even worth a single penny. I know I will never return for food and I will advise my vegan and vege friends who live local to...

Went for a roast and was extremely disappointed. Placed an order ahead of time and was served a cold roast with 2/4 sides missing. Although we preordered the 'leek and cheddar crumble' we were met with confusion as to what we ordered as the menu item is the 'mature cheddar, leek and broccoli crumble'. When we arrived we were told we had made a mistake so all of the items we requested were sold out, although only 2/6 requested the crumble. The other 4 requested nut roast and that was sold out as well. We were very understanding as Canteen is known for their great roasts! We ordered the menu items happily. When served, the food was stone cold. I asked for a refund politely as it was incredibly bland as well as cold. After the manager pretended that the transaction was just fine and apologised profusely, he immediately went to the chef and was pointing and talking about us. Not good food, genuinely rude people working there. The entertainment, however, was awesome with really talented musicians! Huge...

Card only. The last time I was here they charged me nearly six pounds for a mediocre cask pint from BBF. That was on Sunday evening. They have a trade discount that is technically available, but i reality it is pretty impossible to qualify for it. I was told that i would have to show them proof on my phone that I was in the trade, which was impossible because I didn't have my phone on me. (I did have my Gvmt issued alcohol licence handy, but no I needed a whatapp picture of my staff rota apparently.) So despite being one of the most famous pub landlords in the city, I do not qualify. I was with a group of eight others, all of which are in the trade. None of us were able to prove that we were, despite two of them running the better local pubs in the district. What is the point of having a trade offer to attract custom on quiet nights when you make it difficult to get said discount ? We went to The Bell after one drink. Sorry, shall not be...