Delta Hotels Bristol City Centre — Hotel in Bristol

I decided to stay here for the weekend as I had previously stayed at this hotel on five occasions back in 2023 and the stays were flawless with the exception of a faulty TV in my room that had to be replaced.

My reservation was for an Executive Room which aside from having a generously sized bed understandably from the booking confirmation gave me Lounge Access to include, complimentary drinks and snacks and when I arrived at the hotel unbeknown to myself there was a trade show event taking place that was going to last for four days.

When I went to check in the receptionist tried five times to find my reservation and after spelling my name phonetically, he finally found me. I was given a room on the 10th Floor and this was bad. The lifts were so busy what with the trade show that it took ages to go down and ages to go up.

At check-in I was informed that the Executive lounge was not available and that I could get a drink at the bar by presenting my room key.

Then I discovered that there was no TV remote in the room so I tried calling reception several times then pressing the “here to help” button and the same thing, a pre-recorded message saying that nobody could take my call. Then I went down to reception, all the way down and all the way up.

What concerned me was the fact that at no time not one person answered my calls and had I not been alone and there had been a medical emergency how would I have contacted reception to inform them of the same?

After showering I went out to eat and came back and went to the bar which was very busy. I asked the barman for a beer and informed him that I was on the Executive floor, but he told me that I had to pay. Then again, I went back to reception, explained my situation to the receptionist who then very dismissively shrugged her shoulders and said sorry.

I then found the duty manager and explained the situation and he gave me a voucher for three drinks but the people at the bar were 5 or 6 deep and I gave up.

The Executive room that I stayed in was one of the renovated rooms and aside from the double bed and coffee machine it was nothing special. A basic desk and chair did nothing to add to the room.

Also, notably the toilet seat was loose and wonky, and the extraction fan was showing clogged fluff that should have been cleared by housekeeping. The washbasin was cracked as well.

Breakfast was ok and I went for the Saturday morning breakfast that started at 6.30 am after 15 minutes my food was cold, and I was wondering how long the food had been out.

Also, the wi-fi on Saturday was just terrible.

In November of last year, I, along with two work colleagues travelled to Lyon in France for a business trip and we spent three nights at the Lyon Marriott Hotel Cité Internationale, and we had no issues at all. The staff were welcoming and friendly, always saying good morning and good afternoon and they arranged transportation for us every day of our stay to visit the customers’ premises, and the stay was flawless, and we felt like welcomed guests unlike the Delta where I felt that I was a hindrance and bothersome being dismissed by the staff who I met with.

As I have mentioned I stayed here so many times before and all was ok but, in all honesty, standards have slipped, and I feel that the hotel does not live up to the Marriott brand.

All in all I felt that I was not valued as a guest and I shall not be returning to this hotel and I am thankful that my employers will reimburse me for my stay and as such I will not be out of pocket for such a...

Clearly a work in progress with easily better options in the area.

Stayed here to avoid stag and hen parties in the usual budget hotels and would put up a family of 4 in a room. I paid extra for a renovated room having seen some mixed reviews about being a bit tired.

The good: clean and tidy, friendly service, breakfast was well organised with plenty of options and reasonable quality. Parking is very convenient if you use the NCP next door with the hotel discount. Good location in the city centre.

The bad and was pretty bad: Our bathroom door didn't close and the heating system didn't work.

There was an electric radiator in the room, but no staff or room material explained the system didn't work. They greenwash that they save the planet by not having the heating on and leaving it to guests so we turned the broken heater on which still had instructions to use before going out for 4hrs and coming back to a cold room. We had erroneously assumed the electric heater was to top up when cold as no instructions to use it. We ended up cranking it to full and barricaded it in a corner due to young kids. Even with the electric radiator on full got as high as 19.1°c whole time we were there but averaged 18.7°c and our boys were a bit cold at bed time. Very lucky it was only 9-10°c outside for Feb.

We complained about the door when we got there as was so obvious, but they 'had to have an engineer' review it before we could move rooms. It was self evident, with no easy way to fix short of getting a wood rasp to file the frame or door down. They could have had any staff member look at it or looked at the pic on my phone as shown here. They also must have known it was like that before they put people in there. We went out and an engineer was in the room when we came back 4hrs later and he was perplexed why it was left like that and could evidently do nothing to fix it there and then. As we were desperate to get tired kids to bed we didn't bother trying to move.

Hotel ended up calling and offered to comp breakfast but I complained in the morning because of the heating and got parking comped also. Frankly don't think was a good show for that given the very basics of a closing bathroom door and properly heated room but I didn't have the energy to argue any more about it. What guiles me most is it was a refurbished room, but that was clearly just the furnishings. So be warned!

To add to the dumpster fire. The shower leaked a bit so we mopped it up with a spare towel. We were only given 3 towels for 4 people initially and I had to ask for more even though I'd asked for extra towels on the booking. And finally the vent in the bathroom howled like a ghost in the night (was windy) and lower floors with a closed bathroom door may give better returns.

In short definitely go somewhere else until it is fully refurbished at the very least. I feel bad for the staff as they were all very nice but the hotel just clearly isn't up to muster and they're still putting people in...

AVOID THIS HOTEL AT ALL: UNPROFESSIONAL, RUDE, AND COMPLETELY UNACCEPTABLE FOR A MARRIOTT

We are a family of 5 who booked 3 rooms from 18–22 July. From the moment we arrived, the experience was a disaster. On Friday, there was no hot water, so we couldn’t even take a shower. We assumed it might be a night-time energy-saving measure. But the hot water issue continued into Saturday, Sunday, and even Monday morning. That’s FOUR DAYS without basic hygiene in a supposed 4-star Marriott hotel.

When we contacted reception on Saturday, we were told the hot water would be fixed “tomorrow” and were offered complimentary breakfast. The next day, still no water. Another staff member, Oliver, told us the same story and promised a 20% refund per night. But upon checkout, staff member GiGi refused the refund, claiming that because we accepted breakfast, we were no longer eligible for any compensation. This is false advertising and a complete scam.

GiGi then accused us of being rude, when we were calmly explaining that we were promised both breakfast AND the refund. Her behavior was unprofessional, dismissive, and aggressive. Even worse, she assumed we had only 2 rooms and were trying to exploit the system, when we clearly had 3 rooms booked for 6 people (5 staying). Her tone, behavior, and dismissiveness strongly felt racist. The way she treated us as foreigners was appalling. This is not just bad service but it’s discrimination.

She then forced us to speak to the manager - a blonde lady who, instead of de-escalating the situation, made excuses after excuses to avoid any refund. She admitted that only guests checking in on Saturday were informed of the water problem, while guests like us who had been staying already were left completely in the dark. When we said a simple note in the room would have helped, she brushed it off saying it would be too much work for 300 guests. Excuse me – isn’t guest communication part of hospitality? Yet when it comes to charging us full price, there’s no “too much work” involved.

They also claimed they could have relocated us, which they never told us until the very last day. Even if they had, do they expect families to pack up and move hotels in the middle of the night?

To be clear, we didn’t chase this issue for money. We wanted acknowledgment, a sincere apology, and professional treatment. What we received was rudeness, avoidance, and systemic arrogance.

A note to GiGi:

You clearly do not belong in hospitality or any customer-facing role. From the moment we left our luggage at storage that morning, your attitude was angry, annoyed, and unwelcoming. If dealing with guests makes you that miserable, I strongly suggest you find a different career.

To future guests: DO NOT STAY HERE unless you want to deal with broken promises, rude staff, cold showers, and zero accountability. There are plenty of other hotels in Bristol – don’t ruin your stay...