Madhatters Tea Room — Restaurant in Bromsgrove

I wasn't going to leave a review but now feel I will after I sent a complaint email and haven't had a response. I visted the team rooms on Saturday with my friend and we had the terrible experience. We ordered when we arrived hot chocolate and toasties. Service wasn't the best and my hot chocolate arrived in a broken mug (chipped on the base) I cut my finger on the chipped edge. Not wanting to make a fuss, I didn't say anything. We waited for our food but it didn't arrive. We had finished our drinks and some 25 minutes later we were still waiting for our food. A lady who had been waiting since we arrived hadn't had her food either. She was a diabetic and would have left but needed to eat. I asked for the bill paid for the drinks only and left. The biggest issue for me was the atmosphere caused by the staff in the cafe. I'm unsure who the manager was or who the owner is, but I was shocked by the behaviour of the older staff present. One lady in particular was foul. Shouting from the back of the shop to the front of the shop to the staff over our heads. She was you rude and had no respect for the customers. At one point she was clicking her fingers at the staff. Totally shocked by this ladies behaviour. We came in for a chat and the tension caused by this lady was horrid. The noise levels caused by this lady were shocking. She was dragging a table along the floor behind me and talking really loudly on her...

Where has this wonderful cafe been hiding?? 😁 Popped in on our way to Weatherspoons, as we were after some reasonable priced food & a cuppa. We happened to check out the menu in the window here & were impressed by the cost & choices on offer - so in we went!

O M G!! What a fantastic gem in Bromsgrove. Table service (which made us already feel spoilt.)

Everywhere was scrupulously clean, the staff were all super friendly. Nothing was too much trouble.

We couldn't believe the prices. The food was great quality & beautifully presented.

We honestly can't wait to visit Bromsgrove again, as Madhatters Tea Room will be a priority...

What an absolute gem of a cafe this place is!!! Has such a lovely countryside vibe whilst being in the middle of the high street. Interior is beautifully done, and the staff are very welcoming. The hot drinks were absolutely devine and very well priced! The cakes were large portions and well baked. The food on the menu was cheap too, surprised to still see these prices around with current inflation rates! Definitely worth a visit if you love...