As a long time regular of this pub, I have seen many different flavours of landlords and staff over the years but it hasn't been anything like it has since Jay and Stace took over.
The pub is spotless and they have turned the place around massively due to enforcing hard rules and etiquette that you would expect to see. If these roles aren't adhered to, it's made very clear that you aren't welcome. The pub is a great place to relax and the bad behavior seen in recent times has disappeared for the most part.
This attitude has fed into their staff who work hard and go the extra mile to make you feel welcome. Blayk and Savannah behind the bar are fantastic, half the time I don't even need to order as I'm that old and boring that they know what I'm having, the other half of the time drinks are there waiting for me and my fiancée as they noticed we were getting empty.
Over all, it's in a really good place and I hope it lasts. We truly feel like we...
Read moreAbsolutely amazing night at my local. Such a breath of fresh air being able to come into this pub again and be served with a team that can actually smile. The atmosphere was electric. The pub is very clean, warm and inviting. The drinks are served nicely. Was served very quickly by Stacey who was very friendly. Stacey was joined by Jay so staff availability wasn't a concern at all. I cant believe in such a short time how the black has transformed. Can't wait for the kitchen to open in the near future. The new landlords obviously have alot of experience in turning failing businesses around very quickly. Marstons have got it right at last. Putting someone in charge that runs another pub in the area who evidently knows what they are doing. I'm still shocked at the range of stock as the last owner didn't know her arse from her ti and was unfriendly and useless. Well done team! See...
Read moremyself and my wife stayed at the ye olde black cross 13th til 15th of september, upon arrival we recieved a very warm welcome, and shown to our room, the rooms are very quaint, (being a very old building) the beds were very comfortable, and spotlessly clean and tidy, had our own private bathroom complete with clean fresh towels etc, the following morning we went down for our pre.booked breakfast, i was amazed at the selection, cereals, cereal bars, little tubs ov jam, orange juice, apple juice, coffee, and the full english breakfast freshly cooked was amazing, all staff, and owners were extremely friendly, and the service there was fabulous, i would highly recommend this hotel for a weekend break to anybody who comes across this review, so many thanks to all of you for a very comfortable stay, and the best of luck to you all...
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