McDonald's — Restaurant in Broxtowe

I’ve visited this restaurant nearly five times, and each experience has been incredibly positive. From the moment I place my order, I feel welcomed and valued. The staff is consistently friendly and attentive, always ready to assist with any questions or recommendations. This level of service enhances the overall dining experience.

The food quality is outstanding, with each dish prepared fresh and bursting with flavor. It’s clear that the kitchen takes pride in their offerings, and I’ve enjoyed everything I’ve tried so far.

Another highlight is the convenience of parking. There is ample space for customers, making it easy to find a spot, even during peak hours. Additionally, the two drive-thru bays allow for quick and efficient ordering for those on the go, which is a great option when I'm in a hurry.

The restaurant itself is always neat and tidy, creating a pleasant atmosphere for dining in. There is plenty of space for patrons, allowing for a comfortable experience whether you're dining alone or with a group. Overall, this place has become one of my favorites, thanks to its exceptional service, delicious food, and inviting...

Chilwell McDonald's.... Absolute worst in the area. Wrong orders, rude staff and it's not uncommon to have to clear up your own table before sitting down. I was extremely unimpressed on our last visit (although not at all surprised!) When I was collecting our tray of food at the till, a careless member of staff, paying no attention to anyone around her, knocked a full, large Coke everywhere. Although she apologised, she didn't ask if any had spilt on the rest of my order. She did offered to replace it but we never received either another drink or refund. No sauces given with Chicken Mcnuggets, despite asking. Happy meal toy was different to what was advertised (old stock), again we weren't told when ordering. The customer service is absolutely shocking, most seem to be unfamiliar with the words 'please' and 'thank you' If it had been really busy or hectic I could of understood, but that wasn't the case. Just laziness and lack of consideration. This definitely wasn't a one off in our experience, same awful service for years. Sort it out or...

Went to drive through, order taken via the speaker. Sat at the next window to pay for 5 mins, no one there and despite hitting horn to get attention, was sat there for over 5 minutes. Gave up and went to next window. Were told to reverse back to payment window to pay, got there and again no one there. Waited another few minutes, again pipped horn and nothing. So got out the car to walk back to the last window to say you told me to go back to pay but there’s no one there. Finally someone appeared at the payment window. After paying then went to the final window to collect again, by this point we were annoyed so other half asked for manager. Then appeared ‘Ryan’ who told us ‘you weren’t waiting that long’. Well, had you actually kept track of what was going on in your restaurant, you may have known how long we were waiting. Very poor organisational and customer service skills from a manager. Check your CCTV for timings, and tell me you’d be happy with being sat at a window waiting for that long, to be sent back and forth for the sake of 2...