I visited the hub this week with friends following a baby class. Some of my friends had previously visited and had told us about a poor experience with a member of staff who made them feel unwelcome and an inconvenience due to bringing their prams inside.

Unfortunately, the same thing happened to us on entrance. We were immediately made to feel unwelcome by one particular member of staff who seemed alarmed that we had 3 prams and stated multiple times that it's not an ideal place for prams. She also asked if my pram could be left outside which I politely declined as the area is not covered and rain was due soon. It would have also meant me having to constantly keep my eye on the pram outside.

It's important to say that there were several spare tables free inside, we were seated in the corner as you enter and there was enough space for the 3 prams, 3 adults, 3 babies and a high chair at the table as well.

The member of staff came across very flustered in trying to 'fit us in with all the prams' which led my friend to suggest we get a take away instead. We decided to stay but sadly will not be returning based on this experience. Whilst the coffee and cakes were nice, our visit was completely dampened by how we were treated.

Having worked in cafes myself, I know how important customer service is. There are daily baby classes happening just up the road so the hub is a prime spot for mums to grab a coffee or lunch after class. Yes prams take up space but they can also be collapased or pushed next to one and other quite easily. Or if space is genuinely a concern for you, you could have a friendly and polite conversation about this.

I'd suggest you review how this member of staff speaks to mums or you may continue to lose customers.