The Hub Tea Rooms — Restaurant in Bury

I visited the hub this week with friends following a baby class. Some of my friends had previously visited and had told us about a poor experience with a member of staff who made them feel unwelcome and an inconvenience due to bringing their prams inside.

Unfortunately, the same thing happened to us on entrance. We were immediately made to feel unwelcome by one particular member of staff who seemed alarmed that we had 3 prams and stated multiple times that it's not an ideal place for prams. She also asked if my pram could be left outside which I politely declined as the area is not covered and rain was due soon. It would have also meant me having to constantly keep my eye on the pram outside.

It's important to say that there were several spare tables free inside, we were seated in the corner as you enter and there was enough space for the 3 prams, 3 adults, 3 babies and a high chair at the table as well.

The member of staff came across very flustered in trying to 'fit us in with all the prams' which led my friend to suggest we get a take away instead. We decided to stay but sadly will not be returning based on this experience. Whilst the coffee and cakes were nice, our visit was completely dampened by how we were treated.

Having worked in cafes myself, I know how important customer service is. There are daily baby classes happening just up the road so the hub is a prime spot for mums to grab a coffee or lunch after class. Yes prams take up space but they can also be collapased or pushed next to one and other quite easily. Or if space is genuinely a concern for you, you could have a friendly and polite conversation about this.

I'd suggest you review how this member of staff speaks to mums or you may continue to...

Well where do I begin! I saw the welcoming outside seating area that was dog friendly, as there was dog water bowls on the floor. There was a sign on the door saying no dogs allowed inside. I was happy to sit outside, I sat there in view of staff members who choose not to approach me for my order. Losing the will to live and getting hungry I phoned the number stating I was sat outside and wanted to place an order. A lady with glasses approached me very abruptly stating that they do not come outside for orders. I was on my own with my dog who was not allowed inside, so what was I to do? I felt the need to apologise for wanting to spend my money there. Her customer service skills were appauling to say the least. There was no ordering solution to my predicament, eg APP or QR code. The 'robot' again abruptly started "we do not take orders outside"! To which my dog and I turned on our tail and left I will NEVER return, I have a voice and will not recommend anyone to this establishment. Avoid Avoid Avoid thank...

Been coming here for 6 months and has always been good,decided today to bring my friend and her 2 granddaughters along with myself and my granddaughter so 5 of us altogether. Booked a table by phone which hadn't been reserved, luckily there was one available, ordered our food,which was brought at different times,children had finished before adults got there meals,had to wait for 10minutes for one set of cutlery in the end a customer in the queue passed some over.Ordered sweets for everyone adults got theirs and the children's followed 30 minutes later! Although the lady apologised we were really disappointed by the experience after spending £65. Thank-you to the owner for your reply was much appreciated, but we never acknowledged to your staff about how busy you were?? .The main points were, we booked a table that hadnt been reserved, meals were brought out at different times with no cutlery, 2 sweets were served and 30 minute wait for the other 3, just very...