Well. Where to begin. I vowed that I would never return to this place after a disastrous Christmas day meal experience 2 years ago. Since then, the place is under new management and I visited before lockdown and found huge improvement. However! I went tonight with my friend for a meal and service was appalling. Firstly, we went to the bar to order our food and was asked the table number. When my friend said she would check, the barman rolled his eyes to his colleague which I found massively rude given the length of time we waited to be served. No apologies were offered to us for our wait and no apology from the bar person when I confronted him about his eye rolling rudeness. We were then seated at a table which was situated beside what appeared to be a fire exit door. It started to become chilly and we asked for the door to be closed and we were met with the reply "No! Need Ventilation " did not get this employees name, but had a beard and wore jeans. Since when did jeans become a smart look for waitressing staff? Asked to be moved to another table and this one had uncomfortable seating which has left me with a sore back.Lo and behold said fire door was closed when 2 girls who had taken our old table complained about being cold. Our food was served and my friend ordered hunters chicken and the vegetables were massively undercooked. For dessert she ordered cream but received custard as accompniment. It should be noted that there was a young couple sat near us and they were both given the incorrect order which the customer was clearly very annoyed about and no apologies for this were forthcoming by any staff. To sum up, the manager of this establishment is a pleasant woman with good customer service skills but she is badly let down by poor staff who don't want to be there and don't care about customer welfare. Oh _ and by the way Woodthorpe _ I work in the financial industry and cash/coin does not transmit covid 19 and you should not be discouraging use of cash/coin.