Tuk Tuk Cafe Mcr — Restaurant in Bury

I have to start this by saying the food here is fantastic The service, however, is not. Not the quality / courtesy of the service--but the speed and general management of service. It's appalling. When you order through their website it doesn't give any indication of delivery time until after you've paid. I've had to wait a bit for order from here before--but my most recent experience has led to this review... I ordered last Saturday night and got a delivery time of 95 minutes. So I rang up (only managed to get through on the 15th or 16th attempt) to say I'd collect instead and was told that it wouldn't be any faster because they were very busy and would deliver the food as soon as it was ready. Resigning myself to the wait--because, as I say, the food is good--I sat down to enjoy an evening in with friends. When the allotted time had expired I rang to enquire about delivery. I was told the food was ready (meaning I could have collected it sooner) and would be the next order delivered. Ten minutes later: no food. I rang again. It's definitely on its way was the message this time. Twenty minutes later: still no food. I rang again, quite frustrated--pissed off really--by now. I got apologies and, again, assurances that the food was on its way. I said there was no way I should be paying for this food that has now taken close to 2 hours to arrive. To that I was told there was no one there with the authority to give a refund and that it would have to come out of the pocket of the lady I was speaking to. "So be it!", was my gut instinct--but fully realised that wouldn't be right. I've worked in hospitality and know full well that customer facing staff often take the blame for issues beyond their control. The whole situation was ridiculous and, ultimately, mismanaged. My biggest point was this: If you can't prepare and deliver food in under an hour because you're busy you shouldn't be accepting more orders. In fact, you shouldn't be in the food delivery business. Really disappointed with the service and complete lack of refund facility. Yes, the food is great--but will I go back for it? Unlikely.

*Fours years later... If fact we did go back. Regularly. The service has improved massively and the food...

New to the area and found this place as I was exploring. I was immediately drained in by the beautiful decor inside and the amazing smells coming from within. Upon returning home, I told my partner and we both agreed that we'd give it a visit in the near future.

Today was that day, and my god, I was not disappointed in the slightest. Albeit we had to order for delivery (I've seen a few negative reviews regarding delivery time, ours was delivered within 40 minutes maximum, so no complaints)

I had Thai green curry with egg fried rice, with prawn and pork dumplings and my parter had Terriyaki Beef with soft noodles and Breadcrumb coated prawns. We both took a bite, and upon doing so, we looked at each other and agreed without saying a word, that this was some of the best food we've had in a very long time, especially delivered.

We also had some of the Chinese donuts for desert which were so fluffy and light. Crunchy on the outside yet so light on the inside. Absolutely beautiful.

overall, 15/10. Will 100% be...

ordered food from here on sat evening online at 7.25 and was given a 90 min delivery time which is 8.55 by my renogning. at 9.15 I began to ring the shop to ask when the food would be delivered,it soon became obvious that they had taken the phone off the hook knowing that the still had outstanding orders to complete before their 10pm closing.at 9.50 when the food still hadn't arrived and thought there was no way I was getting fed by these people tonight because the close at 10 and would have surely picked th phone up and rang me if they was coming,I decided to order from another take away.they turned up with food at 10.10 1hour & 15 mins late & nearly 3 hours from ordering no apologies from shop I told them to take the food back! a reply to this reviws of (we are having a few issues with deliveries)is not acceptable when you take phone off the hook because u can't cope & don't ring costomer because you don't...