During a recent visit to Cambridge I treated my son to a lunchtime meal at The Eagle. I have always enjoyed the food here before. We ordered the Signature Salad With Chicken £14.75 Rocket and baby gem salad with blistered vine tomatoes, roasted peppers, red onion and a sour cream base topped with peri-peri glazed chicken breast & the Signature Salad with Peri Peri Halloumi £14.75 Rocket and baby gem salad with blistered vine tomatoes, roasted peppers, red onion and a sour cream base topped with peri-peri halloumi.

Unfortunately, this £14.75 salad came without the blistered vine tomatoes and roasted peppers. This reduced what had sounded like a lovely salad to a rather disappointing offering & very definitely not worth the price tag.

A member of staff came and asked if the food was ok & I politely mentioned our disappointment with the lack of blistered vine tomatoes & roasted peppers. The level (or rather the zero level) of customer service was totally shocking. He pronounced or rather mumbled that he “didn’t know anything about it,” & rushed off. I assumed at some point either he or the manager or at least a senior member of staff would appear to apologise that what had been promised on the menu had not materialised & my expectation was that having politely bought this to the staff’s attention that it would have been corrected. However, nothing of the sort.

We ate our lack lustre salad & left, disappointed with the food & the appalling service.