Regency House — Hotel in Cambridge

I was one of the users in early July, and I was really upset about the hotel. It was a terrible experience. ||It was not expected that we were not allowed to use the washing machine, kitchen and the toiletries, which was not stated in the reminders. The smoke alarm was extremely sensitive that when we were cooking, it literally rang twice. And we were accused that we made a fire while we were making a steak, which is absolutely ridiculous. We were told that we were not allowed to use toiletries after our stay by the landlord. Also, we used the kitchen on the first day, the landlord said it was too dirty. Excuse me, why would you even complain when we only started to stay here!||The most horrible thing is, there’s staff coming in without any permission of ours every single morning. The landlord already stated that she will not come in again on the second day, but she still appeared on the last day of our stay. Not only the landlord, the landlords daughter was in our room, scrolling social media, while the landlord was cleaning the kitchen and sweeping the floor, which we did not ask them to do. It is definitely illegal going in private areas without permission when we were staying there as guests. And to threaten us and to pay them money, she locked one of our rooms when we were out, and when we require the landlord to open the room, she literally asked for £50 to unlock the room. As it was late at night, the key was token by another member which hasn’t arrived the hotel, and there’s children with us, we were forced to pay that £50. ||It was also not acceptable for accusing us having no adult in the room on another housing platform, our room have at least an adult of 24 years old and one...

This review is solely based on the conversation that I had with Charlotte and her low-level customer support skills.

I booked a room as I was planning to stay in Cambridge after a Christmas Party. This was at 10PM on Wednesday. The room was booked for Saturday. Come Thursday morning I felt rough and had a lateral flow test which turned to be positive for COVID. I raised a query with Airbnb support and they said not to worry, if I get the PCR back as positive they will cancel the booking and refund me.

I sent a message over to Charlotte to touch base and update her on the situation. I got a straight ‘no refund if you have COVID’. More like a 2 cents generic message. I changed my tone in the conversation and explained that Airbnb support thinks differently, at which point she replied ‘we go by our policy’. Funnily enough Airbnb then said ‘our policy overrides the host’s cancellation policy if you have COVID’.

Fast forward 24hrs I tested positive on the PCR test and Airbnd refunded me the £134 Charlotte wanted to keep 12hrs after I made the booking.

I’ll pay the extra £80 and go Hilton next time I want to book a room in town. Not worth the hassle with this so-called ‘hotels’.

Lovely person...

First of all the positives, the location was really good and the carpark not too far to walk from with suitcases. The room was tastefully furnished and the shower looked beautiful.|However, the bedroom was dirty. I had to wash the mugs and spoons myself before we could use them (see my photos). There were cobwebs and a lot of dust, (again see my photos).|The night was noisy with doors banging, creaking upstairs and loud voices after midnight right outside of our bedroom door. The room itself was very small and as a result I bruised my legs a couple of times trying to get around the bed which didn't help that the mattress was far too small for the base so it stuck out.|The sink was so very tiny that the water splashed over the floor even though we were careful. The shower had one setting...scalding hot!|The pictures on the Regency website are very misleading.|Regency, sort out...