Fitzbillies — Restaurant in Cambridge

The staff at the counter took my order but missed a coffee when charging my card (we talked about the specific kind of coffee I wanted so he was fully aware of my order). After paying, I was not provided with a receipt with the order details on it, but only the total amount. So nobody realised his mistake. When the food was served I asked for the coffee, the waiter who served us said "You did not order a coffee. It's alright, I can make you a coffee if you want. But you did not pay for it!" He said this for a few times without trying to check with his colleague at the counter, and he left before clarifying the situation with me. Reluctant to take this insult (that I was lying for free drink), I went to the counter for an explanation. The staff member who took my order then admitted that it was his fault forgetting to note and charge my coffee. I then paid for the coffee, but throughout the whole time I did not receive any apology from the waiter who claimed that I was lying for free drink.

I had been to Fitzbillies (both branches) several times and always liked the food. I understand that it was a busy time for the staff, but learning to respect customers, everyone of them, is the basic for the business.

Extremely...

We celebrated my parents 40th wedding anniversary by going punting on the river cam (Cambridge). So we decided to buy (in-advance) afternoon tea sets from Fitzbillies (Bridge Street) there was 5 of us and we payed £19.00 for a box per person. Really disappointed with the quality of sandwiches and they could of made a bigger effort, understandable they where finger sandwiches but they were dry, two slices of cucumber with butter, then a smoked salmon with butter… that’s it, would of been nice if they added more ingredients to the sandwiches as buying into the brand of Fitzbillies I think it was a pour show on their behave.

(Sorry for not showing the sandwiches in the photo the ducks look like they needed dry bread)

So if your looking to buy the afternoon tea box be careful of the sandwiches as other companies around Cambridge will do...

The cozy bakery of Fitzbillies Bridge Street beckoned with warm pastries and aromatic coffee. As I stepped inside, the scent of freshly baked goods enveloped me. The rustic decor, mismatched chairs, and vintage posters created a welcoming ambiance. I ordered their famous Chelsea bun – a golden swirl of dough, sticky with cinnamon and raisins. It was sweet, gooey, and utterly indulgent. Adam, the cheerful waiter, served my coffee. His infectious energy and quirky anecdotes made the experience delightful. The coffee, though not exceptional, tasted better in that cozy corner. People-watching by the window, I observed students and tourists. Adam flitted between tables, making everyone feel welcome. In the end, Fitzbillies Bridge Street was about warmth, stories, and a sense of belonging. I left with a smile, already planning...