Joyful House — Restaurant in Carlisle

Personally I quite liked the good but after a recent experience I won't be going back. After going to collect the food, we ordered some vegetable springs rolls (admittedly last minute but we didn't mind waiting). The person behind the counter was pleasant and accommodating about this and we paid for our food. Straight away the lady in the kitchen came out and started shouting at the poor lad at the till. He explained that we just wanted veg spring rolls and for some reason she made a huge scene about it all. Then after it was explained to her that we have paid and it is not a problem to wait, she shouted at us "what you want, mini ones?", we said "just normal sized vegetable spring rolls". She came back and shoved a bag in our food bag. We got home and out of sheer spite she decided to make us one absolutely huge comedy sized spring roll and also decided to put meat of unknown origin in it. The size of the spring rolm made the situation kinda funny. Sadly my partner is vegetarian and has now eaten chicken or something for the first time in well over a decade.

Hope the owner reads this and has a serious word with the kitchen staff. Totally out of order and I will be making sure people know about this and avoid your business. That is clearly a tax avoidance scheme as they cancel every order after you've paid for it...

Visiting from out of town, I wasn't sure which Google reviews to trust, so my partner and I took a chance on Joyful House.

I'm glad we did - I got salt & pepper chips (one of my favourites) with a side of salt & pepper chicken and the Shanghai chicken. It was all top notch - well seasoned, with fresh, crunchy veg and just the right amount of salt and spice. My partner was also very happy with her salt & pepper prawn and satay chicken. The rice, like everything else, was fresh and fragrant.

We'll be returning next time we're in the area - this place is better than the options we have at home!

Thank you for making such a good job of my...

This is around 8 months ago I was staying at someone elses house and I had ordered from this spot around 7.30pm waited an hour nothing phoned them up again woman on other end started getting annoyed and said that driver knocked on door but they didn't knock at all ordered again same thing happens and then phoned them up again woman on the other said that they aren't taking my order anymore because the driver had been to my location twice even though I was keeping an eye out for them and didn't see anything and in the end just ordered from another place and actually got my food. 0 out of 5 for...