ibis Carlisle City Centre — Hotel in Carlisle

Solo travelers with dogs should avoid this hotel. It claims to be dog friendly but when you check in you are only then told you cannot leave your dog unattended in the room for any length of time.

This policy might be fine for couples or families who can pop out individually to run errands but when you are on your own it means you are unable to go to the supermarket around the corner for more dog food / emergency paracetamol etc. It also means you are forced to eat at sit down eateries rather than grabbing a sandwich from Tesco etc escalating the price of your trip significantly. As a recent widow this was a very unwelcome reminder of how much more difficult companies can make your life when they design their services purely for people who have the luxury of partners and families to support them.

The staff who took my complaint at first issued a standard computer says no response. The experience was made worse when the employee at the front desk took a haughty tone and told me 'we're not a kennel'. I explained that popping to the shop to get some more dog food - again difficult to carry enough when you are on your own - was hardly comparable to leaving my dog all day and night unattended as it would be in a kennel. I was then accused of wanting to ditch my dog 'are you telling me you wouldn't be gone for hours?'

I couldn't muster a verbal response to this accusation as anyone who loves their dog as I do wants them around as much as possible. It was pointless getting into it.

Ibis Carlisle were happy to take an additional £10 per night for the "dog friendly" service but would not accommodate my needs as a solo traveler one iota. To ambush guests with additional terms and conditions on check in is terrible. Their "pet policy" should be made clear before booking.

I had to book two last minute hotels due to their lack of transparency (more expense). Both hotels thought the Ibis pet policy laughable. So the good news is there are many other places in Carlisle that are happy to support solo travelers with pets. Ibis is one to avoid if you are in the same predicament as me. After the worst check in experience I've ever had at a difficult time, I won't be booking ever again. The one star is for the swift...

I was extremely disappointed and let down by the Ibis Carlisle which fell well short of my expectations during my stay compared with previous patronage at other Ibis locations in the UK.

The major plus point during my residency was now the majority of the hotel’s staff extended to me a fantastic welcome together with being efficient and professional, making me believe, that anything they could undertake to make my stay as pleasant as possible they would try to achieve.

However, there was nothing the team at the hotel could do about the fact that the hotel infrastructure is now exceedingly tired and worn out due to hard usage and given that it has obviously been years since any attention has been given to the state of the hotel décor and amenities with the rooms especially requiring a major program of refurbishment.

The rooms lacked any form of heating or cooling given that the system which should be supplying this facility had failed across the whole hotel, the carpets were stained and threadbare, the television was old, small, difficult to operate due to a faulty remote, the bed mattress was also old, worn out which made for an uncomfortable nights sleep, the water pressure from the shower was woefully lacking, shampoo bottles were empty, lights bulbs requiring replacing, I could add further issues that I experienced...

Noise is also an issue, both from internal and external sources, expect to hear everything that occurs in the adjacent room due to the thin walls between the rooms and then be woken in the early by refuge collections being made in the small hours of the day.

The open-plan ground floor reception, restaurant and bar communal areas are not a welcoming place to spend any time; there are not even any stools to enable guests to sit at the bar.

In summary, despite the fabulous efforts of the staff, this has to be an Ibis Hotel that ranks close to the bottom of the league of Accor Group hotels in the UK (if not the world) and therefore I cannot recommend the hotel to others, in fact, I encourage other potential guests to avoid this hotel at all costs and stay at other accommodation in Carlisle

I cannot recommend this Ibis Hotel and would urge this poor hotel to...

We visited this hotel on the 22nd July 2025|Right from the begining we hit problems with the room, the skirting board was laying on the entrance as we entered, I sat on the bed it rolled across the floor, contacted downstairs who told us someone would be up to fix it next day .this is a supposibly disabled room. Slipped in the shower not anti slip could have done myself an injury if I hadn't caught myself with the grab rail. Breakfast cold staff unfriendly, went out for the day came back no one had made the room up all they did was changed towels and loo roll (1) no sugar coffee had to go to reception to find some, early hours in the morning just after 2 am was awoken by constant dripping coming from the ceiling part in front of the shower room had a torch to worried about putting lights on had to put a towel down stop the noise saturated in the morning slippy floor .breakfast no better, asked reception if management was in shortly was told how shortly asked him half and hour an hour? no idea can i help no ty. Great management came took them up to the room showed them everything to be told the floor in shower room complies with rules mmm no you shouldn't slip on it told them if I fell you would be look at legal action and about the dripping oh yes it's the air conditioner does it all the time oh for goodness sake what the heck and you let us stay here???? yes hadn't been cleaned out in 8 years and room not cleaned yes I supplied to coffee ect when your partner came down to tell us room hadn't been touched ...paid our bill and left.I sent an e mail to the Ibis hotel group with this complaint on the 1st of august after waiting for them to contact us with my complaint and now looking into legal action hopefull something will be resolved here...oh we took pictures of everything such a horrid exsperience never again might be a court case coming up...