Have ordered from here loads of times and only ever had minor issues. However, just placed an order this evening and we are disgusted by both the food, the portions and the customer service. They got our order wrong so I called to explain the issue. The staff member who answered (male, foreign accent) proceeded to shout at me down the phone and more or less call me a liar, shouted over the top of me (my husband was almost getting in the car to go down to him due to the way he was speaking to me, it was THAT bad) and then pretended he couldn’t hear me anymore and hung up. Worst customer service I’ve ever had. The food was all incorrect; portion size, toppings on pizza, temperature. It was all wrong. It was cold and tasteless. Much better places in Carrick to get takeaway. Will never be ordering from them again. AVOID...
Read moreHad to send the order back as it came freezing. When it finally came again, no fresh garlic on the pizza and no chilli sauce side as requested. The separate salad was cooked in its bag and consisted only of lettuce. Had to remind the delivery drivers child to take the payment. Don't think I will be ordering again. A good workman doesn't blame his tools. I never asked for garlic sauce. I asked for FRESH garlic. Don't appreciate being called a liar here either. The child gave me the food and it was freezing so she was asked to take it back. Obviously I wasn't gonna take it into the house to have to ring and send it back, after waiting 25mins on it coming when u rang and said the driver couldn't find me on sat nav 2 mins around the corner. Food was...
Read moreI have been a weekly customer and tolerated ordering early for a timed delivery on just eat and accepting late delivery. However tonight is just simply unacceptable. Yet again the order was late and as I was paying in cash no change for my delivery was available. The late delivery was blamed again on an accident on the roads I have heard this before from the owner. The food is great but the delivery is simply unreliable. On talking to the owner yet again he has said he will now have a 2nd driver. Positive move but I don't believe a word of it. Bye bye eastern you had your chance. Lots of other...
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