Domino's Pizza - Canvey Island — Restaurant in Castle Point

Appalling customer service, ordered pizza online on Friday night (22nd Feb 19), tried to track Pizza on the app but this didn't work, after 40 minutes rang the store only to be told that the ovens were down and it would not be delivered. Bear in mind you have to put your phone number into the online ordering so you can be contacted if need be. Said to woman on phone a phone call would have been nice to let me know, only to be told we don't call people. Then told that i would be refunded and money would be in my account on Monday, its now Monday and no refund in my account. Phoned the shop a few minutes ago, to be told that refunds take 5 days. Guess its time i go back to buying Pizzas from the local Kebab shops on Canvey as the service with Dominoes on Canvey has a lot...

Terrible customer service I called regarding a voucher that I got told I had as my last order was messed up and didn’t get what I paid for, I was told to call again and it would show I had a voucher for a free large pizza. I called up and ask and got told that I didn’t and have to call the next day as there manager wasn’t in and had the phone hung up on me. I called again and asked if she could ring her manager to ask as any normal person would’ve done in the first place, she then gave the phone to someone else who was just as rude telling me to ring tomorrow and that she’s not allowed to ring her manager,...

I ordered a pizza and there was no menu in sight and every other domino’s i have either worked at or been to has never ever had mushrooms on a Hawaiian pizza. So i ordered one thinking it had no mushrooms and opened the box to quite a surprise. After sitting and picking them off i realised my pizza wasn’t even cut !! I called them and they said the only thing they could do was put a coupon on my account because i wasn’t willing to drive back to domino’s to get another pizza. They wouldn’t do delivery and so by the time i got back to eat my pizza it was cold...