Cafe Ambio. — Restaurant in Chorley

Family afternoon out was ruined by an extremely rude employee.

My family and I went to the park for a day out and stopped by the cafe to relax a bit. I purchased ice cream from the shop across the courtyard and my sister went into Ambio to purchases the adults coffees. Whilst we were sat outside an employee came out and (condescendingly) informed us that the seating was for Cafe customers only, which we knew already, due to the large obnoxious signs placed on every single seat. We explained that we were sorting the kids and were coming inside to purchase hot drinks now. She then stated again "This seating is for customers only, it's not busy now, but if it was, you have to leave". Again, we explained we were buying drinks at right that minute (my sister was already queuing), to which she replied "she better be, or you'll have to leave". Less than a quarter of the tables were occupied, including us, so there wasn't a demand for seating, that would be off putting to other customers.

The overall attitude of the staff was awful, made our whole group feel awkward and put a stain on what was meant to be a nice ice cream break. When my sister returned with our drinks and we told her, she stated that the staff inside were rude also, sighing at her order, asking "are you done now" and rolling their eyes.

We resolved to just have our drinks and leave as quickly as we could. In the maybe 10 minutes it took us to finish up, a younger male employee kept coming to the door, staring our group down and then returning inside to inform the original employee. He did this maybe 4 times during our whole stay. We left as quickly as we could and will...

Just visited today. Very expensive and shocking service. Between myself and my sister we spent £50. Our order was wrong and elements were missing along with dirty cups.we asked 2 members of staff about missing items but was ignored. By the time they materialised some of our group had finished eating. To be fair the manager came over and was apologetic and offered the children a free cake, which was quickly altered to a free cheaper icecream and a latte. When the correct order arrived it was evident that it was on the same plate as we had eaten all the tomatoes on its first outing...surprisingly the chips contained uncooked frozen chips! When we raised these issues again, and expressed our annoyance the manager stated she had done all she could.in other words...shut up and accept the gesture... For the money service and attitude we will not be returning or recommending. Avoid especially...

Really disappointed with our most recent visit for our mother's birthday afternoon tea. Rang to book a table but was advised I need not book and getting a table was no problem at all. I personally found the staff to be rude and off handed rushing us to make desert choices and not informing us properly of the menu selections. We had to pay large additional charges for our latés of which we was only advised about after drinking them. The food was a touch stale with our scones rock hard and sandwhices to think with cheap tasting butter/marg. Really disappointed as we normally love visiting the cafe and won't be visiting again...