Burger King — Restaurant in City of Edinburgh

Only second time at Burger King first time at the Fort but definitely the last my guest got a chicken nugget meal and chocolate milk shake and I had a coffee, it is the worse coffee I have ever tasted to be honest I did not expect much but it was undrinkable my guest said her chicken nuggets where awful I handed both of these back to the girl at the till and told her the coffee was awful and asked her to taste it she didn't drink coffee so refused that's fine I also said the nuggets where awful. I walked away my guest finished her fries and milkshake and in that time no one came to ask us anything about the food and coffee and why we handed it back I'm very big on customer service and just to ask would have made the difference between coming back or not but I won't be back and definitely will not recommend Burger King to anyone !!! I will stick to MacDonalds...

Ordered online via just eat from Fort Kinnaird branch. Ordered meal deals and no drinks were delivered. No contact for the restaurant, you can only notify just eat but because the drinks were part of the meal deal there was no option to get a refund for these items on their own. So they get your money but don't provide the goods with no recompense. This isn't the first time they've failed to deliver what we ordered with items missing or provide the correct order. Won't be ordering online again. Edited in response to owner's reply - I will not be contacting your burger king support line. How about providing a more transparent system to get these issues resolved in the first place without the customer having to jump through hoops for things to be rectified. Like I said it's not the first time this has happened, you've had your chance and I am choosing not to...

Let me start by saying the guys at Burger King Fort Kinnaird who work in the store are up against it every day. For awhile I have only used it via the app, which is terrible or the delivery service via Uber which is appalling. But the guys in store go the extra mile, I couldn’t get the app to connect or register and the staff were really helpful. The food fresh and fantastic. I will just go in the store from now on. These guys are knocking it out the park working with processes that make their job impossible but they keep getting up and playing a blinder. Well done to the staff at Fort Kinnaird BK and a word to BK franchise management, why not build system ( app) and processs ( Uber disaster contract) that help build on your valuable...