Ciao Roma — Restaurant in City of Edinburgh

I had been to Ciao Roma before, but only for take away ice cream, however my experience today was very unpleasant eating at their restaurant for the first time. The guy who welcomed us was a little blunt but nice enough, once we were seated at our table, they were pretty quick to ask us our order but we needed more time, and the waitress seemed annoyed and displeased as she walked away with a visible frown. When we finally ordered, it took atleast 30 minutes to get our drinks, whilst other people around had been served their mains, eaten them, and had put dessert orders in. Our food took even longer to arrive, which would be understandable if it was busy, however it was empty other than 2 other tables. The food was mediocre at best and one dish was overcooked. One waitress was nice, and offered us chilli oil for our food but that was the extent of any positivity from staff. Once we had finished, our waitress took our plates and we let her know we were ready for the check, we knew it should come to the table as we had witnessed other customers paying at their table then leaving. We waited and waited and watched as all waitresses went and done small unimportant tasks, and one went on their phone, before my boyfriend got up and asked for the bill at the ice cream register. The managed came over to give him it, and like everyone else working, seemed annoyed. I don't reccomened or understand why other people got their orders quickly and smiles, whilst we got treated like this. Potentially because we are relatively young and they respect older people better and didn't take us seriously? In conclusion, unfriendly staff, long waiting times, bad atmosphere, mediocre food. I would reccomened Pizza posto, which is less than a 2 minute walk away from Ciao Roma, is cheaper, and the food is much better. Or, Salernos -in St James Quarter- is another cheaper and superior option, which is personally...

I have loved this restaurant for years and have been a fair few times with friends and family over this time. This would have always been a place I would have recommended to others too, however, after my recent experience, I don't think I'll return. First of all, the food was lovely, as it always is, however, I have noticed such a difference in how staff treat you if you are a solo diner in comparison to a group. When I have came to the restaurant with family or friends, the service is great, staff are super friendly and make you feel welcome, but coming as a solo diner, it feels more like you're being rushed and as if you're not owed as good a dining experience as others. During my recent experience, I felt more like an inconvenience when I came in. I understand that group bookings will make more profit, however, I'm a customer as much as anyone else, and, if I felt comfortable, I would have spent more time and money within the restaurant. It's so disappointing, as I've always loved this wee place, my family and I were planning to book again soon for a special occasion but will now be looking elsewhere. I think it's important to consider that, there can be many reasons why people will be dining alone. They may be doing so because they don't have anyone to spend time with, or they may be trying to build confidence to do more things by themselves. Your actions towards these people will have an impact. And unless people are being rude and unreasonable, there's no reason why they shouldn't get the same level of service as groups. I hope that your staff team can take this on board and are able to reflect on this for...

Visited here as it was close by to the hotel myself and my partner stayed at during our stay in magical Edinburgh. Just looking in the window you can tell that the food here is good. Fresh pastries, gelato of delicious flavours and snacks adorn the front window. We had a pastry at lunchtime and decided to head back for dinner that evening. The menu is adequate without being over-bearing. Traditional and rustic Italian cuisine is served on the dinner menu. For starters we had a selection of Antipasti which came with a selection of cold Italian meats and slices of mozzarella cheese and fresh olives with garlic oil. For main course my partner decided to go with the classic Carbonara, which was creamy and the pasta was perfectly cooked. I decided to go for one of their Mare Pizzas, which had cooked Prawns, Calimari and Mussels, along with fresh rocket. This pizza was savoury and full of seafood without that over-bearing "fishy" taste. For dessert my partner decided to go with Banoffi pie which was very rich and creamy and this was a bit of a turn-off but... That wasn't the restaurant's fault. I myself chose two scoops of ice-cream, one Passionfruit Pie and the other was classic Limoncello, which was very light and refreshing after a lovely meal. Along with one drink each of a fragrant Italian red wine and a Gin & Tonic, the total bill came to just under £80, which we thought was very reasonable considering the food was great, and the servers were attentive without being pushy. Overall...