Costa Coffee — Restaurant in City of Edinburgh

This is to express my dissatisfaction with a recent visit to Costa. I ordered a hot chocolate with marshmallows and cream, but when I received my drink from the barista with the green fringe, it was missing the marshmallows. Noticing a tub of marshmallows right next to me, I decided to add a few myself. The barista stopped what she was doing, gave me an incredibly arrogant look, and said "You should've asked me." I politely told her that I had asked when I placed my order, but my request was clearly overlooked. Following this, she promptly moved the marshmallow tub away. I believe it's reasonable to expect a barista to ensure an order is correct, or at the very least, to offer to rectify the mistake without casting judgmental looks. The overall customer service was well below standard, and unfortunately, the cleanliness of the store - with messy tables, floors, and dirty seats - only added to the...

I cycled up to the drive "thru" but they said "only cars here: you have to come in". I explained I didn't have a mask, didn't have a bike lock, and pointed out there was nobody else waiting, but they ignore me entirely, just repeating "I had to come in". Apparently they hate bikes and don't care there's a pandemic.

Costa says "Sorry Gavin, we have never allowed cyclists in the drive thru lane. Like many Drive-Thru retailers, Costa Coffee does not serve cyclists using the Drive-Thru lane or Drive-Thru window. Costa’s Drive-Thru lanes are designed for motor vehicles and are not designed operationally (e.g. the order speaker is only triggered by a motor vehicle pulling up), or from a safety point of view for those customers on a bicycle. Safety concerns include: risk of limited visibility of cyclists whilst in the lane; and near other vehicles and carrying products...

I'm in Costa daily, with various branches . Popped in yesterday afternoon. 1 person making drinks for the queue and the drive-through. 2 people cleaning the prep area and 1 wandering around re stocking . From the moment of service, I waited at least 10mins to receive 2 coffees. Looked around for a clean table and there wasn't one ! Trays and cups on every table and trays of used cups and half eaten food also along the window ledges where people had cleared their own table . Looked like some sort of management meeting going on at a small table . We walked out and sat outside !. I work in the same sort of business and would have been appalled and apologising at my customers getting that sort...