I came here during my visit to edinburgh with my family. We sought out this restaurant because of our wonderful experience with Nicholsons pubs and thought it would be consistent with the rest. We had to wait over an hour despite them telling us 20 minutes but they were very busy so we understood. We waited upstairs and decided to get drinks in the bar. Unfortunately the bartender ignored me even though the bar was not busy. I was clearly waiting but he was serving people as they walked up after me. I eventually had to get the attention of someone else to pour our 4 drinks and take them upstairs... Once seated, things got better and our waitress was nice. They got better for a few minutes at least... all of our food came except mine ( I was the main one in the group who was starving and needing food too) I waited patiently but eventually contacted the waitress. She apologized and said she forgot to put the burger in, but would fast track it. Okay I'm fine at this point mistakes happen... another 30 minutes go by and still no burger and we are ready to pay, I talked to the waitress again and was told it still hadn't been made. I was pretty much done and wanted to leave but then the burger came ( over an hour after we ordered) the waitress did apologize profusely and offered me a discount which would have risen the rating to 2 stars, but the experience in the bar was too pathetic.

I am sure that this was a standalone experience, based on their other locations quality, and the other reviews here, but this was our experience.

I would give this place another shot when I go back to scotland.

Update 2025. I came back here 3 years later and it was the exact same type of experience as listed above. People who were sat well after us got our food and had left before we got ours, it took over an hour for the food to come, and they were severely under staffed. The food was good but the restaurant needs to figure out their staffing situation.