An old man served our table, he’s so mean to us. I guess he should be the owner.
Updated on 2 Sept 2024.
Re: Domenico’s First, thanks for replying me a month later, while those 5-stars reviews got prompt reply.
Secondly, may I ask what makes u being so sure that none of your staffs are mean? I’d read some of your old replies to other 1-star or 2-stars reviews, your attitude was always denying. It’s the same this time.
Thirdly, not necessarily to contact u directly, I would rather to share my experience here if u would like to know.
Me and my friend went to your restaurant in July. Ordered 2 beers, 2 starters and 2 main courses. Service was good from we entered the door, until we were half way having our main courses. My friend went to loo, and a server came to collect our plates without asking. I said politely, ‘Sorry, we’re still going, my friend’s just in the washroom.’ After my friend came back, 2 minutes later, the same server came again to collect our plates, which obviously not yet finished. I told him, ‘Sorry, we’re still going’. Then, the server said, ‘Just reminding, u remember what u booked is a table for two?’ We said, ‘Yes, I know.’ And then the server just walked away. Me and my friend were so confused, didn’t understand what did the server mean. We found that’s a queue outside, so we guessed he was just rushing us. We took a look at the time, I was less than an hour for our dining! But we didn’t understand, our neighbour tables came earlier than us, why the server didn’t rush their table, until we saw their bottles of red wine. Me and my friend had no moods to eat already, so we asked for the bill even we hadn’t finished. The server said,’ In Italy, we don’t call it a meal without a coffee or dessert’. I replied, ‘ Sorry, we didn’t know that. Could u please give us your dessert menu? We could like to order some desserts if possible’. Then, he replied smiley, ‘But the Scottish said whoever hasn’t finished main courses, should not order dessert.’ And then he just walked away and came back with the bill.
So, this was my experience, I don’t know what could u called it, but I could like to call it ‘mean’. But to be fair, the food was good. And before he rushed our table, his service was good as well.
Btw, I’m working in customer servicing, I have a sincere hint for ur restaurant, if ur replies not showing genuine sorry or humbleness, u should not reply, otherwise, u’re making the...
Read moreWe went to celebrate a special occasion but left with a terrible experience. We ordered 2 main courses and 2 sides. I am a vegetarian and ordered vegetarian Casarecce Pugliese but it came with anchovies so I had to sent it back. They apologised and told me that they will make it again. Meanwhile, I was having the sides. By the time my main course came I had mostly lost my appetite so I had a few bites and asked the waitress to pack it for me so that I can have it for lunch the next day. Then the bill came and there was a mistake in our bill as well which we had to ask to get it changed (I personally find it very uncomfortable to have such conversations). We paid the bill (and some gratuity). I was still waiting for my left over main course which I was going to take away so I reminded the waitress. She told me that she had not realised it that I wanted it to take away. So we ended up paying £9 (+£3 gratuity ) for the main course that I never had and was offered nothing in return. Extremely terrible service, moreover it was supposed to be a special meal for celebrating a special occasion that ruined my whole mood for the rest of the evening. I understand that everyone can make a mistake now and again but three times in an hour is a bit much. I was more disappointed by the fact that was nothing offered in return when they charged me the full price and had not packed the food in return like I had asked. It left me very angry for the rest of...
Read moreHave you even had a full Edinburgh food experience if you haven't eaten at Cafe Dominicos?
On working days, local workers flock here for fast, friendly and cost effective takeaway lunches that taste great.
While there's no doubt that hundreds of people live Domenico's for that lunch experience, you should try it for a sit down and dine in. It is delicious!
I've eaten a lot of chicken and, hand on heart, the chicken Nduja I have here is among the best. It may be the best!
Tip: Look for the Specials board. Give it due attention. The a la carte is excellent but the Special selection has the kitchen's favour and, oh, therefore such great flavour!
I could eat Domenico's desserts into I explode. It is a real risk.
I want also to shout-out the service. I've been here when it is super busy and the service has always been switched on and friendly. Honestly, I'm so impatient when it comes to food and service speed, but even I struggle to see how Domenico's could be any swifter without compromising quality. As a rule, they get the balance right.
Atmosphere-wise; small and cosy. Come here on a date, with a friend or two for a natter or take your mum out for a treat.
Tip: Book! If you want to go, have a date in mind, then get that booking in early before someone else does.
April 22 update - Still great
[January 23...
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