Namaste Kathmandu Restaurant — Restaurant in City of Edinburgh

Updated Review Following a Dishonest Reply: Avoid this place if you value honesty, respect, and genuine hospitality.

We had a profoundly disappointing experience at Namaste Kathmandu Edinburgh, and we feel compelled to update our review in light of their reply, which is filled with falsehoods and baseless accusations. This restaurant not only failed in delivering decent service but has now stooped to making up stories in an attempt to cover up their appalling behaviour.

First and foremost, we are vegetarians and would never order a Chicken Thali or any non-vegetarian dish. Their claim that we insisted on sharing one is an outright lie. Additionally, no one in our group requested that a pint of beer be divided into four glasses. Only one person in our group wanted a beer, and that was all we intended to order initially. These fabricated stories are not only insulting but also an example of their lack of professionalism.

The restaurant was nearly empty when we arrived, and if they had over 40 reservations as claimed, they should not have seated us at all. Instead, they let us in and immediately started enforcing their unreasonable policy of a minimum £20 food order at first place. They even refused to take our drink orders until we agreed to their excessive demands. This level of coercion and disrespect is unacceptable and speaks volumes about their attitude towards customers.

Their accusations of disruptive behaviour and “bullying” their staff are completely baseless and designed to distract from their own shortcomings. We did nothing of the sort. Instead, we experienced rude and dismissive behaviour from their staff, who lacked any semblance of hospitality or customer service. The atmosphere was cold, unwelcoming, and far from what you’d expect in a professional dining establishment.

We take this incident seriously and have already reported the matter to Google, as we believe it is important to expose such dishonest practices. As genuine reviewers who contribute to enhancing service standards on Google, we cannot stand by while a restaurant spreads false information to justify its poor service.

I strongly urge others to avoid this place if you value honesty, respect, and a pleasant dining experience. Namaste Kathmandu Edinburgh has not only shown they are incapable of providing good service but has also proven themselves to be untrustworthy in how they handle criticism. Save your time, money, and energy by choosing a restaurant that actually values...

This Nepali restaurant has a nice atmosphere but if you are looking for authentic Nepali or Indian flavors, this might not be the spot. The food we tried was pretty average and the spices and preparation was focused more towards a Western palate, that is why most of the positive reviews came from them. But it didn't quite hit the mark for our Asian taste buds. On top of that, be prepared for a wait – the service was quite slow and the staff was cordial but pretty laid back. Overall, while the ambience is nice, the food and services are very average especially if you are familiar with genuine Nepali or Indian cuisine.

Okay, here's an edited review incorporating the owner's response and the counter-arguments:

"Dear Owner, as mentioned in my original review, I was talking about the dishes we tried, which were quite average and lacked the genuine flavors we were hoping for. Instead, I did write that the atmosphere was nice, and you are just mentioning the roof and wall color "LOL". It's disappointing that the owner's response focused solely on the decor rather than addressing the core issue of the food quality and service.

Furthermore, consistent long wait times remain a significant drawback. Any pleasant ambiance doesn't compensate for a lengthy delay in receiving what ultimately amounts to an average meal.

It's concerning to see this defensiveness that seems to prioritize maintaining ratings over genuinely addressing customer feedback about the food and service speed. Constructive criticism, even if negative, should ideally be met with a focus on improvement rather than deflection. Hopefully, the owner will take this feedback on board and focus on enhancing the flavor of their dishes and improving their service efficiency rather than blaming...

From the moment I stepped into Namaste Kathmandu, I was greeted with the warm, inviting aroma of Indian spices and the decor was elegant yet cozy, featuring intricate wooden carvings, beautiful hanging lanterns, and a touch of modern design with ambient lighting. The seating was comfortable, with enough space between tables for a relaxed dining experience.

The staff was incredibly welcoming, knowledgeable about the menu, and happy to offer recommendations. Our server was attentive without being intrusive, ensuring our water glasses were always filled and checking in at just the right moments

For the main course, we ordered Butter Chicken, Saag Paneer and Chicken Tikka masala . The butter chicken had a silky tomato-based gravy, rich in flavor with the right balance of creaminess and spice. The chicken tikka masala was equally delightful, featuring tender pieces of meat simmered in a fragrant, slow-cooked. The Saag Paneer was another highlight, with a deep, flavorful taste that had clearly been cooked just right to develop its flavors.

The garlic naan was soft and fluffy, with just the right amount of crispness on the edges and a generous topping of minced garlic and cilantro. We also tried Jeera Rice, which paired well with the flavorful gravies.

To overall experience was great!!! In terms of both food and service. The flavors were authentic, the ingredients fresh, and the presentation impeccable. Prices were reasonable for the quality of food, making it a great spot for a casual dinner or a special occasion.

Would I return? Absolutely! If you’re craving authentic Indian cuisine with a refined touch, this place is...