The Beach House — Restaurant in City of Edinburgh

I popped in as I was staying in Porty for a week. I have been before and it had been lovely. I specifically asked for my hot chocolate to be extra hot. It took a little while to be served as they seemed busy. When it arrived it was warm at best. I asked the waitress if it could be heated up and she said they'd need to make a new one. That then arrived and was fine.

I give it three stars as the next day I visited with friends and we ordered drinks and soup. Two of the drinks were asked to be extra hot. The drinks were alas not extra hot and the soup was tepid. We said something and they all went back and arrived again as requested.

Overall I can't complain about the service as they didn't fuss at all and made everything as requested.

However based on having to send things back twice I did doubt whether to go back. My friend said they are normally brilliant so I guess I am posting this to let the Beach house know of my experience and also for anyone going there. If you don't get what you asked for then do say something as they were great at putting things right :)

Sept 2023 update

I came back here again as it is a friend of mines favourite place. Alas I left again with the sense it is ok. Of the places on the sea front it has prime location and will of course be successful. Alas whilst last time I had problems with my orders, this time the staff were very variable. I bought an ice cream which was lovely and had a wonderful chat with the friendly engaging lady that served me.

When I went in a few days later with a friend the waiter didn't make any eye contact didn't offer any sort of greeting, he appeared bored and didn't remember the additional glass of water we'd asked for. I had to go up and ask and eventually he put it down, no words, no apology.

I realise these are small things but I must admit, if it was not for meeting friends, I wouldn't bother going in again...

Lack of Service and Inequality

I visited the restaurant on June 26th around 2pm, and unfortunately, my experience was far from satisfactory. Upon arriving, I waited alone for approximately five minutes, during which not a single waiter acknowledged or approached me. However, when some local patrons joined the line behind me, they were immediately greeted by a waitress. I expressed my preference to sit outside, to which the waitress agreed, mentioning that the order would be brought to the table later.

Regrettably, after my mother and I sat outside for a duration of ten minutes, none of the waitstaff offered us water or menus. I noticed that even when a waiter attended to the table of locals beside us, making eye contact with me, no assistance or acknowledgment was extended to us. Frustrated, we decided to change our seats and continue waiting inside the restaurant. However, once again, none of the waiters seemed to take notice of our presence. When we approached them to inquire about our wait, we were simply told to be patient.

While I cannot conclusively state whether this behavior was directed at us or stemmed from other reasons, as the only ethnic minority present, I felt deeply offended witnessing preferential treatment towards the local customers while we were denied even the most basic courtesies. I understand that incidents like this may not always be explicitly categorized as racism, but regardless, I believe it is crucial for your establishment to improve staff training and promote inclusivity.

I sincerely hope that my feedback is taken constructively and that the necessary measures are implemented to ensure equal treatment and respect for all customers, regardless of their background. It is my belief that fostering an inclusive and welcoming environment will not only enhance the dining experience but also demonstrate a commitment to fairness...

Saturday in November. A lot of staff running around but very slow service, 25 minutes spent waiting on a bowl of soup to arrive to then have to send it back because the soup is stone cold is disappointing.

£5 for a kids soup (less than a ladleful) with one quarter of a slice (I'm not exaggerating) of the butt end of a stale loaf of bread is quite frankly a disgrace. The kids soup was cold too (not freezing cold, but kind of like it had been heated up half heartedly, 20 minutes ago, and then left on the side while somebody cut up the stale bread).

A cold poached egg, however that may be possible, is not appetising. We didn't mention to the staff that the egg, rosti and black pudding were cold because quite frankly we'd waited long enough by that point and when the plates were collected nobody actually asked. This felt odd and is the first time i can remember that happening. Is the go to question at this point not 'was everything ok with the meal?'

The prices are pretty much as you would pay anywhere respectable these days, which makes this place expensive for the experience that you get. If the prices are going to hike like that, then you need to deliver, I would have no problem with the exact same prices if the service and food matched expectations.

It is in a lovely location on the prom and so is convenient in that regard. However I...