Be very careful if you eat here! Triple check your bill, and confirm the actual prices. We had to send the bill back 3 times in a row, for a simple dinner of two adults and a child. First they included the meals from the people before us, doubling our total. Second attempt, they charged us for a drink that they never brought to the table. Third attempt, they changed the actual prices! £15 pasta became £18, £7 kids pasta became £9 or whatever. Thankfully my wife noticed. We had to grab a printed menu and they still argued over every single item. Never thought I'd have to do this, came out feeling swindled. Also, the service was incredibly slow. It took 40 minutes for a couple of bruschettas to come (honestly, it's toasted bread with tomato). The mains only arrived 1h20 in, and that was after I asked what was going on. Quality-wise, it was mixed. The pasta and pizzas were really nice, but the kid's "creamy pasta parmesan" was crap. It was literally boiled pasta with 4 small shavings of cheese. Nothing binding it, no cream, just a little water still in the pasta. Just because it's a child, doesn't mean he deserves less effort. If you can call that "effort". Atmosphere-wise, the place is small and cramped. After 1h waiting for food, my toddler was walking up and down their tight stairs with me, and the waitress decided to scold us because "we have other customers upstairs, the kid needs to sit down". Well, maybe don't keep a child waiting 1h20 for food, and we wouldn't have to walk up and down your stairs, which were the only place we could even go in this cramped restaurant. Not coming back here ever again. From the rude waitress, the bad kid's meal and the shady billing... No, thank you.
Edit: they've answered trying to shed responsibility. No, you didn't"make a mistake ". We went through four different bills with "mistakes", and in the final "mistake" we still had to argue over every single wrong price. "Honest service"? Didn't feel like it.
Re: bookings you didn't do us any favours. We asked whether you had a table, you said yes. Plenty of other restaurants we could've gone to. We paid full price and expected normal service, there were no other arrangements. You weren't even full as upstairs had several empty tables. You took 40 min to bring two bruschetti and 1h20 to bring the mains. No, that's not acceptable.
Also unacceptable is you complaining that a 2 year old child didn't sit still on a chair for over 1 hour waiting for food. We waited so long without an update that even I was ready to walk out, let alone him.
Re: the child pasta, don't mislead. Your menu said creamy parmesan pasta. This was soggy pasta with a couple of cheese shavings. No, that's not as described. And it certainly doesn't take more than 5...
Read moreWhy are provincial Italian restaurants so disappointing?
Another less than amazing meal in what at first glance appeared interesting.
Service was a little rushed with starters served before we'd finished our nibbles of bread and olives (the best bit of the meal).
Burrata starter was quite nice but my gambaroni (king prawns in a spicy sauce) was a single larger prawn in it's shell (making eating messy) with a few small shrimp.
Mains were baked salmon - safe and quite nice and I chose a duck breast dish - not what I expected (probably from ignorance but not explained in description) - a dark brown 'stew' with potatoes and, once I'd found them, a few carrots and courgette slices. It was rich & tasty but visually unappetising. The duck was a little tough - perhaps over cooked for breast or not cooked long enough to become tender again.
For dessert, we played light & safe with a simple affagato. We eyed someone else's Tiramisu but it looked typically inauthentic.
If only more 'Italian' restaurants served a better variety of authentic regional dishes rather than the British...
Read moreWe came here on a Monday evening for a meal for two. For the main we had salmon with asparagus, sea bass. The food was nice but a bit on the small size. We also ordered take away pizza.
On the outside of the restaurant, a lunch special (2 or 3 course meal) was displayed which was deceptive as it wasn’t relevant given we were having an evening meal - be careful not to get trapped like we did with this false advertising.
I was also a little annoyed at the waiter who was quick to try and settle the bill once we had finished the meal - he could’ve been a more subtle rather than peering at us like a hawk - clearly aware we’re not from the area and eager to pounce.
Overall, you’ll do a lot better by choosing one of the other many other decent more reasonably priced restaurants in the area compared to what we paid (105 pounds for two for two mains, entre, two glasses of...
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