Garden Restaurant — Restaurant in Crawley

The restaurant offers a buffet style help yourself food offering for £26 pp + service charge.

On initial viewing there is a good variety of options however:

“Hot” food kept under lights, all options at best warm or cold, pizza like rubber, pork belly tough as a boot, fish dried out, peas dry on top so dig down for fresh unshrivelled ones, pasta was ok in sauce but not hot. Starter section tried salmon and cream cheese on bread, bread was like eating flour and a very thin spread of cream cheese. Cheese board selection was ironically warmer than the mains 🙄 with the cheddar and red leicester very soft. All in all looked ok but was the worst food I have ever had, complained and was offered a £6pp discount and no service charge which i took but in fairness it wasn’t worth a penny.

I understand the problems with trying to keep a buffet going for 12 hours and keeping it fresh but they seriously need to review how they are displaying and trying to keep food warm.

Absolutely appalling, avoid like the plague, doesn’t deserve the 1 star i had...

I didn't expect to be wowed and I wasn't (sorry guys).The food was OK, although the waiter very very helpful.

How I Mark. I may mark differently to some other reviewers, some might see this as harsh, others may see it as fair. But here's how I look at it:

5 star - WOW. I want to go back and look forward to doing so. They delivered everything expected and more. The 'more' is normally about the service or attitude of the staff. 4 star - GOOD. They delivered everything I wanted and a bit more. I recommend them and would go back. 3 star - OK. They delivered what I expected, I would go back if I needed to, although don't currently plan on doing so. 2 star - Not very good. I didn't get what I expected and the service wasn't good. I don't recommend this place. I might get dragged back here, although will always try to avoid it 1 star - RUBBISH. Don't go there, I certainly won't go there again. I didn't get what I wanted, the people were unhelpful and I didn't enjoy...

My husband and I had dinner in the hotel, I wish we had chosen the bar or a la carte restaurant instead of the garden restaurant which is casual dining.

There was a communication barrier with our waitress who asked us about 5-6 times to repeat what we wanted then got grumpy at us!

The only veggie dish on the menu had pesto with Parmesan in it which isn't veggie and Parmesan on the top, I asked for mine not to but it came with Parmesan grated on top and then again the waitress grumped and said, we'll the kitchen is busy!

So my husband ate his dinner whilst I waited on a fresh plate being made, then I ate mine. Not great quality and when the waitress asked how it was I said it wasn't good and her reply was, well it wouldn't be without pesto or Parmesan!

Come on Hilton, you can do better than this.

They didn't charge us for the bread basket, but did put 10% gratuity...