Elachi Indian & Bangladeshi Restaurant — Restaurant in Doncaster

Ordered a takeaway on the 10th and I was really disappointed.

We ordered a prawn cocktail, chicken dhansak, chilli garlic chicken curry, pilau rice, garlic naan, poppadoms and a pickle tray.

The prawn cocktail was put at the bottom of the bag with all of the hot food on top so it was hot when it came and unpleasant to eat. I didn’t want to put it in the fridge to cool down with it being seafood going from cold to hot then cold again.

The chilli garlic chicken wasn’t spicy at all and had a really strange taste to it almost like plastic and pure raw garlic.

The dhansak was runny, bland and chicken dry.

Garlic Naan was tough

Pickle tray was again bland and watery. The mango chutney was vinegary, mint dip was runny and tasteless. There was another sauce which I assume should have been spicy but wasn’t. There wasn’t even any mixed pickle.

Best thing out of the lot was the poppadoms.

I called the restaurant and tried to explain I was disappointed in the food and it wasn’t worth £30. The person who I spoke to on the phone wasn’t helpful at all. They weren’t really accepting that we didn’t enjoy the food and all they said was we would get discount next time but I wouldn’t even return.

Me and my partner left a review to explain what had happened. Then after thinking more about I just wanted a refund as we spent £30 and nothing was nice. I rang again and just said that I wanted a refund and after speaking to a few people I was asked to go down with the food to get a refund. I then deleted my review to put on an updated one after it was resolved but my partner didn’t, which he should have until it was resolved with the refund.

When we got to the restaurant the man on the desk was very confrontational and said it was terrible that we left a review then came in ‘demanding money’ he started raising his voice at me and I politely asked him to stop. I’ve never felt so embarrassed and received such poor customer service. It went back and forth and I just kept saying I wanted my money back, I felt like we were getting held to ransom to delete the review to get a refund.

Finally got one and he slammed the money in the desk.

I wasn’t going to leave another review as I felt so intimidated when asking for a refund but for spending money on a poor meal and getting really bad customer service back, I just wanted to share...

I’ve been putting off writing this review as I am truly quite sad to have to.

As a group of 3 of us (sometimes more) have tried many many curry houses over many years. Always Elachi has been the benchmark of how things have been done right. From the poppadoms and pickle trays to starters and mains and sundries, all of a very high standard. Elachi has been the “go to curry house” for as long as I can remember, so much to the point where all the waiters knew us and smiled and greeted us and chatted personally with us and treat us well every time we went in. It was consistent in everything. The portion sizes were always the same, the flavours from the different curry’s were always the same, the quality was always 100%, Generally everything was 5 star. Until the last time we went. Around February time. We Instantly we knew something was wrong. The menu had changed for the worse, common things were removed and prices gone up. The atmosphere was very off. The usual waiters we could tell were almost avoiding us. One of our group got spoken to VERY rudely which shocked us all. When we got the food it was not only the wrong dish’s but also the portion sizes were tiny compared to usual. We started to look around and saw many new staff. We asked a waiter we knew and liked what was going on with the place and if it was under new management. He said no but didn’t dare say anything else but we knew he was holding back and very quickly avoided talking which was sad to see. At the very end of the night to top off a terrible experience we wouldn’t normally have checked the bill so much but it was oddly high, which wouldn’t normally have bothered us because our experience was normally fantastic but it turned out they had well over charged us on things. It was then that we decided too many things had changed and it wasn’t the restaurant we knew and loved anymore. A great disappointment in every way and sadly they have now lost our custom. We won’t be back. We’ve spoke about whether to give Elachi another chance but with soooo many things wrong clearly something has happened behind the scenes and will not be spoken to like we were that night. Sorry Elachi. Thanks for the great times. We’re sad to leave you but it’s unforgivable. I hope this comes across as constructive criticism and you go back to how things...

Great food, cheap prices and nice looking venue - but (some) extremely rude and offensive staff.

We had a birthday party of 12 people for my mum's 70th. Only 10 minutes after arriving a waiter angrily shouted "you need to order soon we are VERY busy tonight", another saw my mum's birthday sash and joked that she looked 100 years old and that her friend was 110, plus one of the waiters (without declaring his presence or saying "excuse me") tried to pass a plate of dips over my sister's shoulder while she was talking - her hands caught the plate, it went on the floor and without any apology or acknowledgement to my sister he angrily stormed off. They also got one of our tables orders wrong, giving someone chicken instead of pork (which he can't eat).

We were polite, on time, ordered within 15 minutes of arriving and even gave a tip still at the end.

However, if they can't handle large parties they could have said no to us when we booked. For the offensive age jokes alone they should fire one of their waiters and the one that shouted at us to order needs to reconsider his choice of career if he's that angry with people; or say no to large groups.

The only reason I'm giving 2 stars (not 1) is because they did do some things well - they setup a dedicated corner of tables and let us decorate with a couple of balloons, the food came out fast after ordering, was very tasty and well priced. They also brought out the birthday cake we brought and sang...