Cock'N'Bull.Co — Restaurant in Dudley

We’ve come here a few times and it’s gradually gone downhill each time, but we thought we would give it one more try. Huge mistake. I do not trust the 4 star hygiene rating at all.

Last time we waited over an hour for our food (as the only table in the restaurant) so at least there was an improvement there this time, as we only waited half an hour. However, we still hadn’t even received our drinks at this point - 1 beer and a mojito.

The food wasn’t worth the wait. Truly disgusting. The fries were absolutely inedible. They had clearly been cooked in stale oil that hadn’t been changed in at least a few days. For anyone who has never worked in a restaurant before, stale oil doesn’t just taste bad and bitter, but it’s actually a huge health risk. It can cause diarrhoea and vomiting, which it seems will be the case for us this evening, considering the state of our stomachs now. The chips were also cut so thin that they were either dry little husks or soggy and floppy, leaving half the mug of chips as just congealed smelly mush. Check the pictures attached to see. You can tell just by looking at them that the oil is bad because the fries are brown instead of golden. Completely inedible. Literally the worst fries I’ve ever been served by far, and I’m not even exaggerating.

Aside from the fries, I had a vegan burger which was decent (for an vegan burger) and the only thing I actually ate. I also had the vegan “chicken” tenders which would’ve been good if not for the stale oil they were cooked in, giving them an awful bitter taste. I could only manage to eat one.

My partner had the classic beef burger but he couldn’t even finish it as it was completely drenched in black grease (grease shouldn’t be black so, again, health risk). In spite of all the grease, the bun was completely dry, hard and stale. He also had chicken tenders which he only managed to eat because he was really hungry. This also brings up an important point: the fries and vegan tenders had clearly been cooked in the same stale oil as the chicken tenders. Therefore, they’re not actually vegan. Unless they keep multiple fryers full of rancid oil that they never change. So again, huge health risks, especially for anyone with allergies.

Check the photos to see just how much inedible food we had to leave.

We finally received our drinks after finishing what we could stomach of our food. On our last visit, a pretty quiet evening, we waited over an hour for 1 beer and 1 cocktail.

So onto the bill: 2 portions of chips (inedible), chicken tenders, vegan burger, vegan tenders (inedible), beef burger (inedible), pint of beer, and a mojito. This came to £58 total. So almost £30 each and half the food was too disgusting to eat.

The service was at least decent this visit though. Our waiter gave us the vegan menu when requested, and apologised for the meal, offering us a free round of drinks to make up for it which was nice, but we just wanted to leave at that point.

Definitely avoid eating here, especially if you’re concerned about your health. This makes McDonalds look like a Michelin...

Quite possibly the worst ‘restaurant’ I have ever been too, another try hard burger shop - you can’t just buy cheap ingredients and give them fancy names, you need to know how to cook first.. the service was appalling, one of the worst customer services experiences I have ever had - all the staff were extremely rude, especially the male waiter with the beard. The ordering system did not work - it timed out numerous times which cancelled the order so you then had to order again, so a £30 meal has now taken £70 out of our account! Which takes 3-5 working days for a refund. The burger was bland, raw (not medium rare, raw) bun was stale, it tasted like a undercooked frozen birds eye burger - certainly not quality ingredients and the chips were oven chips!! Overpriced garbage. We ordered drinks when last orders were called 9.15 - ordered on the app and surprise it failed so we had to re order and pay again!!! They never arrived so at 9.50 we asked for a refund and were rudely told we didn’t get the drinks because we ordered them incorrectly - one of the 7 members of staff stood around chatting could have come and advised us of this. All the staff wore masks below their chin and leant over the table to talk to us, no COVID safety measures in place apart from sanitising on the way in, save yourself some money and get a Big Mac instead - it will be 10x better food and service I am sure. If the management care enough I have a video of...

Disgusting experience. We went to enter on Saturday evening in a group of 8, 2 boys and 6 girls. The rest of our group went straight in no problem and as the last 4 of us went to enter the doorman looked my friend (one of the boys) up and down and said “you’re not coming in your too drunk” we thought he was joking because this friend hadn’t even been drinking that night unlike the rest of us. We explained this and he doubled down. He then began to get aggressive and stated we were arguing and causing a disturbance. We didn’t even raise our voices at this point. The other doorman came out to see what problem was and obviously realising he couldn’t justify it the first doorman accused my friend of not showing his ID. This was not the issue and he never even asked for this as we hadn’t had chance to get to that point. So not only were your staff extremely aggressive and rude but they lied about the situation. We felt very intimidated and were honestly just shocked at this experience. We went and chatted to some other doorman of another bar who had seen the whole thing and they said if they worked for the same company they would be reported them as they behaved appallingly. Really disappointing and clearly just a little man on a power trip ! Shame that we won’t be returning to an otherwise...