Glassworks — Restaurant in Dudley

When first arriving in the door, not a single member of the staff said hello or even smiled at us. We found a table and sat down to order food and drinks. We went up to the bar to order and was told a 30-40 minute wait which was understandable considering it was a busy Sunday afternoon. After waiting 30 minutes for food, we asked a waiter how much longer of a wait it was going to be. She went into the kitchen to check then came back to us and said she didn’t know what food we were talking about and couldn’t find our order. We then relaid our order back to her and she went back to find out what was going on, 5 minutes after this she returned with our food. I had the halloumi fried which were rubbery due to the fact they had been over cooked. The lady sorting the tables out, I believe her name was Carole made me feel uncomfortable multiple times whilst eating my food as it was clear she was stressing over tables and bookings due to arrive. She walked past the table I was sat on, as she was stood a step away from me she gave me a dirty look and then went onto look at her watch. I understand the concept of it being busy. However, when you have a paying customer sat eating food a certain level of polite manors is expected especially within the hospitality industry. She made it quite apparent multiple times she wanted people off the tables they were on so they could be used for bookings. I understand people have booked in but the people already sat on those tables have already put so money in the till. I found that whole situation quite rude. Other than that the main course was okay.

We then went onto order desserts there was an additional 20 minute wait for desserts which again was expected so is fine. However within that wait time 9 members of staff walked past the table in multiple directions and continued to ignore the empty plates and glasses stacked in the middle.

When the desserts arrived this is when the waiter took the empty plates after she put down the new ones. When trying to eat my dessert, the salted Carmel chocolate brownie was still solid and the base was basically still frozen so wasn’t edible.

In the whole 2 hours I was sat in the premises not one staff member spoke to me or the person I was with or asked about the food or anything.

Considering the glassworks has just gone through a refit you would think the staff and the service would be better, if I wanted a poor service I would of taken myself to a Wetherspoons and...

I appreciate that it was busy, and to be fair the food did come out in reasonable time. I also appreciate that because we had a dog with us we had to sit over in the bar area rather than the dining area. However, the only table available that wasn't reserved had empty or half empty glasses on it. There had obviously been a spillage as the table was also partially covered in a sticky mess. Several staff members walked by but not one of them offered to clear the glasses or wipe the table over. When the server arrived with our food, she just served the meals and went to walk away, until we asked her if she would at least clear the glasses off the table, which she grudgingly did while offering some excuse about being "on food"

Now talking of food, mine (steak and ale pie) was actually very nice, although I thought they were a bit stingy with the cips. My stepdaughter had the lasagne, which again was tasty although it wasn't really a lasagne, my partner however wasn't very pleased with her hunters chicken. The bacon was burnt (properly burnt black) and the chicken was that overcooked that it had gone dry and chewy. Not good!

Finally, who's bright idea was it to put a dartboard in an area where people are eating? At least cover the thing at peak times! We had a guy playing darts right next to us, all through our meal, he even knocked my girlfriend a couple of times because the oche was right next to us! I appreciate as I said that we were in the bar area but in pubs like this the bar becomes an extention of the dining area at peak times, so the dartboard should be covered. While we were there the staff came and reserved a table where the one diner was going to have their head virtually right under the dartboad, I only hope the Phil Taylor wannabe had packed in by then or they were gonna get an arrow in the ear!!

All in all, not good. I don't think we'll be going back. It needs more staff and more thought by the staff who are there. It's a shame because it used to be...

Used to visit here regularly around 2014 to 2016 with no issues. Visited again in 2017 and noticed a change but gave it a couple more tries but it just seemed to get worse due to the very slow service and quality of food. Visited again with a friend after hearing it had a refurb so was hoping the service may have improved also. Shocked at the price of drinks £6.20 for a pint of Old Mout bar staff were pleasant though. Managed to get a table, surprisingly, but again disappointed with the service. 50mins waiting for 2 starters no cutlery or condiments had been put on the table and this went ignored when the food was served, asked for sauce which was never given to us and I had to find a staff member to provide us with cutlery from the kitchen. To be honest it was a Saturday and it was busy so we anticipated a wait and I can understand why things like cutlery and condiments weren't already set out but no acknowledgment or apology. Mains came out as soon as we finished the starters but again no cutlery provided so having to ask for cutlery again. The seating around the toilets is ridiculous far too busy, your having to squeeze past people whilst they are eating or asking people to pull their chairs in so you can get past to get to and from the toilets because the tables are too close together. The crazy thing i noticed was the dart board being used whilst people are eating. I gave this place another go but its safe to say I shall not be...