Ruby Cantonese Restaurant — Restaurant in Dudley

Tried this restaurant for the first time after hearing many great reviews. Unfortunately much to our dismay, we were charged twice for one portion of egg fried rice when we questioned this, we were met with a rude lady who insisted one bowl was “2 portions”, cannot quite fathom how she comes to this conclusion. Me & my fiancé had 1 starter to share which was lovely and faultless, the perfect amount for two. However the lady taking the order failed to explain it would be £8.40 each which for what you get is extortionate and when we questioned this were told it was our fault for not reading the menu correctly regardless of this not being made clear on the menu! We ordered crispy shredded beef & when this came out after eating one piece each, figured out it was nothing but rubbery batter and grease on a plate, we waited till after the meal to voice concerns over this as it was left untouched and felt we were ignored, it wasn’t until we spoke up again that some kind of solution was offered for this. Staff apart from one young blonde lady & one young gentleman were rigged up to the nines with attitude and not that of a customer service friendly attitude at that, wait times to pay the bill was ridiculous and it felt like we were being watched whilst eating. Not the most comfortable environment to eat in and certainly won’t be returning. Food received was not worth what we paid. Please stick to ordering from your local...

I visited here Friday 21st July in a party of seven. AMBIENCE: The restaurant is clean and welcoming with plenty of seating. The layout is particularly good with clever use of partitioning and each table has its own area/zone. This gives a slight feeling of privacy - impressive! We were at a circular table with a rotating centre top. On this was a menu awaiting each of us. MENU: This is a packed double sided affair, with an extensive array of genuine dishes and not many that you would find in a classic takeaway - this is a proper restaurant. Not seeing chow mein on the selection, my friend asked and later received his dish which he said was excellent. FOOD: Truly excellent comments from all seven of us. Portions were very generous to the point where we could probably have ordered less and shared a little? STAFF: Efficient, friendly and very helpful. PRICE: Remembering my comments on portion sizes, we had starters, mains and drinks. Roughly £25/head and no one was moaning at that because you get what you pay for - right? NOTE: We were three couples and a single. We received four separate itemised bills - saves all the bill problems - superb! VERDICT: Excellent restaurant and we'll all...

A family visit (nine of us) was made early on a Friday tea time. The meet and greet was a bit hit and miss as we had to wait for the 'greeter' to finish on the phone. However, our table was ready and well laid out. We have been going here for years and once again the service and food did not disappoint. Two of us had the A1 (set meal for two) which was superb. The rest of the family thought their food was also spot on. Why only four stars? The reason for this is a personal thing as the bill is presented under two amounts headed food and drink. No itemised details of what we had which is what one should expect nowadays. Amusingly they attached carbonated copies of our orders to the one lumped bill which was of no use as it was in Chinese. I like to know what I am paying for and this practice should not happen. We are all human so how would we know if mistakenly there was a drink or two or an extra item included? If you bought plenty of shopping at the local supermarket and they just gave you a receipt with the total cost on then there would be plenty of disgruntled customers. I wish they would...