The Plough Inn — Restaurant in Dudley

Not good! So, schools holiday and thought I’d treat the family to a meal at what used to be a good eatery. Drinks were reasonably priced although wine was served in a stained glass. So on entrance, the place is now run down to the point of being embarrassing, decor just doesn’t work anymore, urgently in need of upgrade, to the point of no need for ‘Halloween’ decorations as it’s already ancient. Toilets are a lot to be desired to the point of not having any soap in the dispenser in the men’s toilet. Ordered food, order was delivered incorrect to what was specified. Youngest had a pizza which was, well not good as he eats any kind of pizza but even he did eat it!! Eldest had chicken nuggets which he said was rubbery. We used to eat there regularly but the place has gone downhill fast & after what we’ve been through in the last 18 months I don’t want to hinder anybody’s income (especially someone in the hospitality trade) but the old adage is ‘my money, there service’ and in this case the latter is certainly lacking. Wouldn’t advise it to anyone and won’t be going back in the near future which is a shame as it was always one of...

Terrible.

Staff are kids with a terrible attitude that's too much trouble to serve you. First drink took 20 minutes to arrive and the second took another 20 minutes to be seen. We were told that the kitchen closes at 21:00 (this was at 19:55) staff had blinkers on and just did not want to serve customer (must be too much hassle for them) attitude of bar staff showed no level of customer service I would not bother giving them your money if you want good timley service go to the foresters down the road. I could go on but this place does not deserve custom.

Management need to review your staff and level of customer service offered by the children you have employed. I hope this changes so that you do not lose your customers as you have lost some today.

Today the pub was empty and they could not cope, no management presence and a need to retrain and rehire is my advice.

As I said about better pubs around so Do not bother...

Amazing lunch at the newly refurbished Plough, the pub looks amazing and smells all new and fresh. We were greeted by the new owners Sarah and Bex who are super friendly and welcoming, we were sat at a lovely bright table and had our drinks served quickly and in clean glasses, a plus for me. We ordered off the menu, we started with a couple of snacks to start, the scampi with home made tartare sauce and the Frickles ‘the most delicious battered and deep fried gherkins, served with a spicy hot sauce’. Dad and I had the sea bass with Bombay potatoes and a saffron and yogurt dressing, which was really ydelicious and mom had the flat iron chicken with roast new potatoes and green beans again delicious. We finished with banoffee cheesecake which was so good I didn’t share it. All in all a great venue and addition to the area. Can’t...