Mifta's — Restaurant in East Hampshire

So i went to Miftas tonight with my friends, and there are quite a few reasons to why i am writing this review.

Firstly, just before we ordered we asked the they were doing the 50% off deal as they were on the 'eat out to help out' list on the Gov's website. When we asked this the first time the waiter said "not on this site" which confused us very much as we were pretty sure Miftas is only in Alton.

After ordering our food we started discussing the situation between ourselves as who we assumed was the manager came over to ask if we were okay. We then proceeded to ask the same question if they were on the scheme to which he replied with " We applied to be on it and got accepted, we trialed it on a customer who refused to give their name and address (which may i add they are meant to do track and trace anyway whether its for the eat out help out offer ) so because of that we have decided not too do it." This we thought was odd in its self as the offer only started today (03/08/20) so when would they of had time to trail it? We replied and said they need to take their name off of the Gov's website.

We proceeded to have our meal and the food was really lovely, however the customer service wasn't good at all - the waiters seemed very rude and super awkward, I personally asked for some tap water and had to ask for it again towards the end of finishing my meal because i hadn't bought it yet. It wasn't like it was busy in there either as there were 3 other tables of people maybe. They also were not wearing masks but coming very close to us as well which i didn't think was right during a global pandemic.

When our bill came we were going to split it and pay for our own meals, as we were working it out it seemed very over-priced but proceeded. 3 of us paid ours (what we worked out) then my friend who was left to pay asked how much was left knowing how much her meal should of cost. It turned out it was £6 over what we had all worked out, so the waiter said "do you want to see a menu" we reply with a yes please. What he did was bring the menu over and show my friend 2 things from her order and that was it, didn't give us time to work it out or nothing. My friend end up just paying for it anyway and we all just get up and leave.

Once we get home we received a call from them saying they didn't know they were on the 'eat out help out' scheme after we showed them proof. He said "the next time the four girls come in they can have it" we refused and said we wanted a refund which he said he cannot do for us. He just kept saying that next time we go we can have 50% off, which we replied and said at this rate there won't be a next time after they contradicted themselves so many times.

I have honestly never been so angry and upset with a restaurant before, as i believe they knew exactly what they were doing - they looked at us and thought we were so gullible we would believe them. I think it is very disappointing and we are actively looking for a way to report them. Would not recommend and will 100% not...

We accidentally found Mifta's Indian Restaurant... and although I am not keen on Indian food generally, still (agreed) went to dine in.

My goodness! What an amazing time I am so glad I did. The staff were great and helpful - not sure of the reviews here but I had no problems whatsoever with the team there; very polite, attentive and respectful.

The food - THIS is where the story starts - as someone who isn't a fan of Indian food, this completely changes the narrative. The food was absolutely fantastic; cooked perfectly, seasoned correctly and the right portions / amount.

The price was exactly where I thought it should be.

Did I mention how good the food was?? (it was that good btw).

For me, when the team lined up as we left, I found that to be the most respectful gesture and thank you for that.

So, would I recommend Mifta's - Yes, 100% as I (we) will be going back AND more than prepared to drive the 40 mins to get there. I would also be very happy to take and recommend to family and friends too.

Thank you again for a nice...

First of all I must say the food was up to it’s amazing standard. However I don’t think Miftas have heard of Covid 19, apart from taking our track and trace details ( which we were asked for three times) there was little evidence of any measures taken. The tables were too close together, none of the staff wore masks of any description and all cutlery and crockery were handled by them instead of bringing on a trolley and us serving ourselves. Front of house was very disorganised, amounting to us being asked about our order three times before getting any drinks. This is not the level of service we have come to expect from Miftas. You need to do better and until you do we will be less...