I booked in early for a dinner for two children. The restaurant wasn’t overly busy but had to wait a while to be seated which was pre booked, the waitress was on her own having to serve tables and the bar so the slow service was not her fault and she was helpful. However the first issue was the Nacho starter it was just crumbs in a metal tin as if the were the last scrapings of the bag. Then the mains the kids chips were burnt to a crisp, hollow and stone cold. They must have been sat for a long time. My daughter already annoyed from the nachos wouldnt eat them. I have Asked for fresh chips which came but had to ask a few times as the waitress was trying to multi task too much. When the bill come I said I was more than happy to pay for everything apart for the full price of the one child meal that had to be retired twice. I did say I was more than happy to pay for part of it but just not all of it. By now I had a new waitress and she said she didn’t know anything about the issue and their other waitress had gone home. She told me only a manger can give any form of money off. She went and come back five minutes later. She advise me the manager was only covering and normally works at another branch and they was in a conference call with this other branch and they couldn’t not talk to me due to their call. I was told there was nothing that could be done due to this, i did advise that I thought this process was ludicrous and was told I could wait an hour for the next manager to start. I paid the bill in full but when asked how I make a complaint regarding the food and the bill, I was hoping for a email to sort it privately. However they have told me no I need to leave a review, so here it is 2 star review and now a never returning customer.