Beefeater Ware — Restaurant in East Hertfordshire

I booked in early for a dinner for two children. The restaurant wasn’t overly busy but had to wait a while to be seated which was pre booked, the waitress was on her own having to serve tables and the bar so the slow service was not her fault and she was helpful. However the first issue was the Nacho starter it was just crumbs in a metal tin as if the were the last scrapings of the bag. Then the mains the kids chips were burnt to a crisp, hollow and stone cold. They must have been sat for a long time. My daughter already annoyed from the nachos wouldnt eat them. I have Asked for fresh chips which came but had to ask a few times as the waitress was trying to multi task too much. When the bill come I said I was more than happy to pay for everything apart for the full price of the one child meal that had to be retired twice. I did say I was more than happy to pay for part of it but just not all of it. By now I had a new waitress and she said she didn’t know anything about the issue and their other waitress had gone home. She told me only a manger can give any form of money off. She went and come back five minutes later. She advise me the manager was only covering and normally works at another branch and they was in a conference call with this other branch and they couldn’t not talk to me due to their call. I was told there was nothing that could be done due to this, i did advise that I thought this process was ludicrous and was told I could wait an hour for the next manager to start. I paid the bill in full but when asked how I make a complaint regarding the food and the bill, I was hoping for a email to sort it privately. However they have told me no I need to leave a review, so here it is 2 star review and now a never...

food very average. Coleslaw from the depths of the tasteless and contaminated with fish smelly drenches. Complained about it and they insisted it was fresh, doesn’t mean it wasn’t contaminated! Chef didn’t even taste it to prove our point. Other tables said it was awful. Waitress insisted it may have been a different recipe! Steak was meant to be medium rare and it was well done and chewy, Ribs no taste, burger seriously undercooked Not a good meal at all. Then when it came to paying the bill it was announced that the 40% discount voucher not valid today but called twice and was told it was valid if not ordering from the valentine menu. Waitress said we should have read the small print, but manager on the phone assured it was valid off the main menu. On entry to the restaurant the manager confirmed ok to use, but when it came to pay she was flapping an email on a piece of paper in our faces, oh and a text they received that day. So that doesn’t excuse the misinformation I was given on the phone twice in the previous days leading up to our booking. The cocktails were not good. Cheap for a reason. What else do you expect from a beefeater really! But bill was still £135 would have been better off going to McDonald’s. In the end the manager gave the 40% off main meals but not without an embarrassing discussion first. Waitress Sam then said you are lucky! Everyone else paid full price! I had to remind her it wasn’t the money, it was the principle and the misinformation that annoyed me. I wouldn’t have minded if I didn’t call them and ask but I did. Will 100% not return here, so many other places to eat that you get good food and value for money. Beefeater are neither of...

If I could score it less than 1 I would a table of 10 we waited over 20 minutes to even be served a drink then once we got our drinks we ordered the food we waited just under 2 hours for the food to before and food was served i had asked for a extra burger which is in the menu that says i can ask for i was told the chef refussed to do the order which isnt ideal but ok then another of our guests asked for just a burger was told sorry u cant have that you will have to have a chicken burger or something else finnaly our food was served which turned up completely over cooked and colder than the north pole a elderly guest tried the food on which he started to choke it was that dry and over cooked which was the last straw we asked to see a manager on the reply of her after explaining the situation was OK and then walked away I hope beefeater as a company see this and see this as unacceptable on any standard after 20 minutes of waited around for the manger to come back we had to walk across the restaurant to find her and asked for a reasonable explanation on the reply I had to go out and get food beefeater head office knows about this and doesn't seem to care and that she goes home every night crying because she can't carry out a service to customers I think beefeater as a whole need a very long hard look at themselves and start actually caring about there guests and there staff there's only so much a person can do i adhere if someone from beefeater can contact me it would be good please because this was a family dinner where a few family members across the county come together and was...