Tandoori Cottage — Restaurant in East Hertfordshire

I ordered meal by using bespoke android app Tandori Cottage Stortford. I ordered 3 items. chicken tikka masala, mushroom rice and South Indian garlic chilly chicken . This totaled £19.80 and was due to arrive at 19:49hrs. At 20:15hrs I called the restaurant to check on my order but was told that the restaurant has never received the order from the app. I explained that the transaction went through , the man told me I need to contact YoYo to resolve it. I reordered the same items over the phone adding 2 poppadoms. Man told me this will be 21 pounds something. When he arrived he asked for 24 pounds something. When I asked why was it 24 pounds he told me it was due to cost of delivery and the rise in prices. I showed him that I was already charged £19.80 from my online bank and that I have £2 cash for him for extra poppadoms. HE WAS NOT HAPPY telling me that he did not receive the money or order and that I have to contact HIS payment service to resolve it. Poor fella would not accept the fact that its his problem thst his IT service fails and he was still asking for full payment only so later I can sit on hold somewhere enquiring about my £19.80 missing .... and he had a cheek to add few extra pounds to the order . Effectively, poor logistics with regards to method of payment, slow delivery , theft by means of overcharging customers- few quid here , I saw another post with an extra 8 quid there... But the food was really good so , you lot make your own opinion how you...

Been using this restaurant for well over 10 years for eat-in and takeaways- it’s always been excellent. Took my parents as they always look forward to going here when they visit. What a disappointment, the waiter an older gentleman was really grumpy as though he really didn’t want to be looking after us and we were the only people in the restaurant for the first hour as we had decided to eat early. Asked for some lime pickle and he said they didn’t have any, thinking it strange I asked another younger guy who was friendly and he went and got some immediately. The food wasn’t great and we all left disappointed with our visit.

I think possibly the restaurant has changed hands as it use to be so friendly. Unfortunately the service from some staff and quality of food was not great-we will not...

We came here after work for an impromptu night out and we were amazed by the food! Even though it’s a small restaurant in the countryside it delivers food better than any Indian in the city I usually go to! The food was cooked excellently. However, the older gentleman was quite rude and abrupt and lacked in customer service. The price of everything was extremely reasonable and we left feeling full, happy and wanting to return! The chicken madras and lamb bhuna were probably the best I’ve had and the sag alloo was full of flavour! Look forward to coming here again in the new year!...